Platinnum Online Group

Platinnum Online Group Unauthorized deductions Sherman Oaks, California

8th of Jul, 2011 by User108585

When I checked my bank statement I discovered a charge for $99.40 from this company. Still not sure who they are or what they do. All I do know is they are unethical. I called but could only get an operator with which to leave a message. I emailed to no avail. I went to my bank and the officer called. She was told my money would be refunded in from 10 to 15 days. That did not happen, so after 20 days I called again and left a message. No response. I went back to the bank and was told to call again and come back if I got no satisfaction. I called again and after about 3 attempts finally spoke to a rep who assured me she would look into the situation. Nothing happened. I called again and was told it had not been verified yet that they had received my money and they could not refund it till they were sure I had gotten it. I told them it had been 30 days and was told it took about 5 days after verification before a refund could be issued. I told them it had been over 30 days. No satisfaction. I finally blew my cool and told them that I was going to report this to the BBB and anyone else I could think of. I told them my banker said she would help me file police reports and other legal options and I informed them of that. I also told them that I knew the longer they kept my money the longer they had use of it. I am sure that is one of their schemes. They use people's money before the return it if they ever do. I checked with the BBB and filed a report. They have a F rating with them. I went online and reported it there. Now I am here. I may get no results, but I will never quit trying. It is only through proactive measures that we, the public, can get results from scams like this.

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