Pivotal Payments

Pivotal Payments Charged a cancellation fee over $2100 without warning. Melville, New York

27th of Jun, 2011 by User976977

I SIGNED AN AGREEMENT WITH PIVOTAL PAYMENTS 10/05/2009. I WAS NOT SATISFIED WITH THERE SERVICES. THERE SECURITY OFFICE MESSED UP AND CAUSE US TO BOUNCE CHECKS AFTER THEY WITH HELD OVER $10,000 BECAUSE OF A LARGE TRANSACTION. OUR BANK WAS THE FIRST TO NOTIFY US THAT WE WERE OUT OF FUNDS NOT THE CREDIT CARD MERCHANT COMPANY. THEN ONCE WE CALLED THE PAYMENT COMPANY IT TOOK THEM SO LONG TO FIGURE OUT THAT THEY WERE AT FAULT AND FINALLY RELEASE THE FUNDS. SO BECAUSE THEY HAVE DONE THIS SEVERAL TIMES, WE DECIDED TO CANCEL AND GO TO A NEW COMPANY. KNOWING THAT I WAS TOLD THAT THERE WAS NO CANCELLATION FEE'S I SWITCHED. I CALLED PIVOTAL TO SEND A COPY OF MY AGREEMENT SO I COULD DOUBLE CHECK FOR NO FEES...AND THERE ARE NONE STATED ON THE AGREEMENT. I SWITCH PROCESSORS IN JANUARY 2011. I CANCELLED MY PROCESSING WITH PIVOTAL IN MARCH 2011. THEN IN JUNE 2011 WITHOUT WARNING THEY TOOK $2133.86. I CALLED THREE TIMES AND ASKED FOR A COPY OF THE AGREEMENT...THEY SENT THE AGREEMENT 3 TIMES. BUT NOT ONCE DID THEY SEND ME A COPY OF THE TERMS. I HAVE BEEN TOLD THAT IT IS IN THE TERMS BURIED WITH IN A CERTAIN PARAGRAPH. MY COMPLAINT IS THAT THE MERCHANT SHOULD BE HELD RESPONSIBLE TO THE CANCELLATION FEES IF THEY ARE NOT WILLING TO PRINT THEM ON THERE SIGN CONTRACT FORM. IF THERE REP. DID NOT SAY THERE WAS A FEE AND WHEN WE CALLED IN TO CANCEL THAT THEY DID NOT MENTION ANYTHING....THEN THEY SHOULD BE HELD RESPONSIBLE.

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Comments

4886 days ago by Danielcaitken

Our organization is very committed to setting and following strict codes of conduct and therefore we are concerned when a certain customer like yourself may not have the great customer experience we strive to provide. Please take a moment to contact our dedicated customer service centre at [email protected] so that we can evaluate your specific experience and do our best to find a solution. Thank-you- Pivotal Payments