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| Pivotal Payments Daniel Aitken Cheaters, Ripping off the customers, Trying to make money in this Bad economy imposing false contract fees. Please thi |
| 25th of Dec, 2011 by User275500 |
| This is the level of frustration that i am writing something bad the first time about Pivotal payments as No one is there to help. except reporting about this company who is trying to make consumers hard money very easily. I have no contracts what so ever as originally when i signed up was POS card systems and I have in writing from that Managing director Brian Anderson of POS card systems says " No contracts, NO annual fees, No cancellation fees. and i am using the Pos card systems processor since last 6 years when this company Pivotal Payments came in this picture, took over this company POS card systems last year and i was under impression that everything remains the same. Now when i want to get out of this processor i called to cancel the Dedication dept first i talk to Katherine oh my she was so rude saying you can't cancel you are under contract and cancelling will be over $3000 and i said i have no contract she said fax that copy and we will waive the cancellation fees and next day i talked to Jesse her supervisor and faxed that copy of that previous POS card systems and Jesse says its not valid and he also said stop calling our office and you can complain anywhere you want we really don't care. there was another shocked NEWS i was so fustrated i went on the internet and researched about this company and I saw all this bad reviews that made me aware that this company is trying to make easy money out of everyone and the other day i called Daniel Aitken the managing Director of Pivotal payments. he apologize and said will get back to me soon. Never call back and I reported to BBB and writing this ON scam.COM and will spread this everywhere as i can. everytime you call Dedication dept have different answers so i have a feeling they have trained their employees to not to care about their customers. I am really not satisfied with this treatment and taking our money away.. open ROBBERY, CHEATERS, LIERS AND I AM SURE PIVOTALPAYMENTS WILL END SOON AS GOD WILL TAKE OF INNOCENT CUSTOMERS. No one in this company is willing to help looks like you are in Jail for 3 years. |
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I would like to respond and take exception to the statement made. As the Director of Marketing it is not within my authority to negotiate contract closures, which I explained to the merchant. Therefore I passed the information on to the responsible dept. When I learned that this person had not received a call, due to an unexpected absence, I immediately, over the holidays, asked our VP of Operations to contact the merchant and I believe a satisfactory resolution has been achieved. It is important to clarify that we achieved a resolution prior to me becoming aware of this unfair posting.
Our organization makes every effort to provide quality client support. It was unfortunate that during the holidays a call was missed but once aware we rectified the situation without hesitation.
Kind Regards, Daniel Aitken
Director of Marketing
Pivotal Payments |
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| I WROTE THE ABOVE NEGATIVE REVIEW BUT MY ISSUE IS RESOLVED AND PIVOTAL PAYMENTS ACCEPTED MY REQUEST OF EARLY TERMINATION WITH NO CHARGE WHICH I WAS NEVER INTO ANY CONTRACT BUT MY LEVEL OF FUSTRATION WAS SO HIGH THAT MADE ME WRITE THIS NEGATIVE REVIEW ABOVE BUT NOW I AM SATISFIED BUT PIVOTAL PAYMENTS SHOULD TAKE CARE OF THEIR CUSTOMERS FROM BEGINNING SO THIS FUSTRATION CAN LEAD TO THEIR BAD BUSINESS.. AS EVERYONE EARNS HARD MONEY. |
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I HAVE THE SAME PROBLEMS WITH THEM. THEY DONT STICK WITH THERE PRICES THE YOU CONT CANCEL. YOU CANT GET THEM ON THE PHONE EVER. IF THEY CANT KEEP THERE RATE THEN WHY IS YOU CONTRACT VALID??
I WOULD LIKE FOR DANIEL AITKEN TO CONTACT ME TO RESOLVE MY PROBLEM.
I TALKED TO SOME NEIL GUY THE OTHER DAY AND WHAT AN ASS.
YOU CAN CONTACT ME @ [email protected]
JAMES |
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