Pet Rider

On-line order gets processed without finalizing the transaction

1st of Feb, 2012 by Grobant

I went to the web page https://www.petrider.com and started the order process. First you have to indicate "How many sets would you like today?" then "Please enter your credit card information below". It takes you to various pages where you can choose to upgrade to the "Deluxe Pet Rider" etc.

But I decided against ordering, and closed the page without finalizing the order. Within a few minutes, I received an e-mail from [email protected] - Thank you for your order! - Order Total: $66.94.

I immediately phoned Telebrands Customer Care - 1-800-777-4034 telling them what happened. They told me to phone after 24 hours of placing the order because they cannot help me. I was charged $66.94 the very next business day.

When phoning again they were willing to refund me $59.95, still charging me for shipping & handling. After raising my voice, threating to report them etc. they promised to refund me in full and I can keep the product. This remains to be seen.

I order quite often online but never did I experience this. How many people are getting caught, keeps quiet and just pay-up? This company should be dealt with.

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Comments

4639 days ago by Grobant

I received the products and was refunded in full - $66.94 on Febr 10, 2012. However, their ordering processes on their website did not change...

4520 days ago by Tvd

yeah!me, too i order on pet rider but this website not detaill. i can not see cancel botton on this website, i call to service but nobody connect with me, only the machine talk and talk. i just ordered so i go to my bank anh report for them help me, they call to credit service to cancel for me, but pet rider chagre not yet in my account and they say when i see they charge in my account call back to my credit card service, i hope. never and never i busyness with pet rider.