| Patient First |
| Patient First scam....they bill you once your insurance has paid Richmond, Virginia |
| 15th of May, 2011 by User161175 |
| Patient First has a great doctor, I enjoy seeing when sick. However, they're the worst for billing... You'll go in and give them your insurance card, and pay your co-pay assuming everything is covered. Although, you've paid your co-pay, and everything the doctor has done is covered by your insurance. First they'll fill out the claim form incorrectly, and then you'll get a bill from patient first telling you what you owe. I being a person who's self-employed, I get to see more of how my insurance company deals with claims better than being part of a huge group. I call patient first, and they'll tell me they filled out the claim forms correctly...it's my insurance company. Therefore, I call the insurance company and explain the procedure for a certain date, and find out it's fully covered. However, Patient first didn't put this on my claim form. They had put another procedure, I needed approval to do if not an emergency. The insurance co. has even faxed me copies of claim forms, and I've seen them filled out incorrectly. I call patient first and offer to fax a copy of the claim form for a particular date, and they say " we take your word for it, and we'll fill out the claim correctly this time. In the meantime I continue receiving bills from Patient First's billing dept. This goes back and forth several times, until the business office threatens to turn me over to a collection agency. Although, I know it's their fault...I go ahead and pay to avoid the collection agency being reported to my credit. A couple months later, I'll receive a copy of treatments from my insurance co. and it's been filled out correctly. Therefore, the insurance co. pays a bill I've already paid. I'm certain there are people here who've had great experiences with Patient First, but the doctor I see is the only positive experience I ever have. Personally, I think it's because I'm self-insured, and have to do so much more leg work than someone who's on a group plan from a large corp. This same thing has happened with me several times, and now I just ask the doctor what my fees will be with the insurance discount. He'll adjust my paperwork so I can pay on the spot!!!! |
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| Same thing has been happening to me with Patient First over in Maryland. I pay for all my copays for the check up and the any antibiotics at the actual office and then about a month later they'll send me a bill for the exact same copays. From now on I'm just going to walk out with out paying my copays and let them send me a bill since this keeps happening. I seriously have no time to call Patient First and my insurance company over and over to fix this billing error and I'm sure that's what Patient First is hoping most people will do. It really is a billing scam. |
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