| PACIFIC ATLANTIC FREIGHT |
| PACIFIC ATLANTIC FREIGHT EXTRA CHARGES ,2.6 TIMES ORIGINAL QUOTE WESTLAKE VILLAGE , California |
| 18th of Sep, 2011 by User927480 |
| PAF, a shipping broker, charged my credit card an extra $655, immediately following delivery of my item by their selected carrier.The total charged to my credit card now 3.65 times their original quote, and approximately 2 times the quote directly from the carrier. Basically I received a 360% markup, when their wedb site, and printed matter offer a 62% to 80% savings discount. To date, 2 months later,I have received 4 different explanations as to why the charges, none substantuated by documented proof, and none even believeable. MALCOLM E. JONES,KEMAH, TEXAS |
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Mr. Jones told us his shipment weighed 50 pounds but when the
carrier picked it up and weighed it, it was actually 500 lbs! Since the
carrier bases their charges for transport on weight, the shipping price
went up substantially from the original quote which was based on 50 lbs,
per the customer informing us so. As per the terms and conditions in the
freight shipping agreement Mr. Jones signed, the client is
responsible for any additional charges from the carrier associated with
the transport of their shipment, including additional charges resulting
from incorrect information provided by the client, such as incorrect
weight or freight class or any additional services not requested that
are needed to facilitate the transport of the shipment. This is standard
protocol with every freight company and is fully disclosed in bold font
on our schedule shipment form, before they pay, as well as in the terms
and conditions he signed.
The carrier charged us for the transport service based on the actual
weight of 500lbs and we simply passed these charges on to the client,
per the freight agreement/terms he signed. We also provided Mr. Jones
with the documentation from the carrier to proove the weight he
claimed was incorrect (it weighed 10 x what he claimed) and the
additional charges we were charged for by the carrier because of this.
Everything was and is always fully disclosed. The carriers always
confirm weight and class after pick up and charge for transport
according to the actual class and weight they discover and this is also
disclosed in the terms he signed in order to deter anyone from trying to
take advantage of our freight carriers by providing false information.
Here is the bold font paragraph on our schedule shipment form that was
fully disclosed before Mr. Jones ever paid or booked his shipment:
I authorize you to charge my credit card provided above for all charges
associated with the transport of my shipment, including any additional
charges if the carrier determines that the shipment information I have
provided (which my original quoted price was based on) is incorrect
(such as weight, freight class, NMFC #, description of goods or
dimensions etc) resulting in an increase to my shipping price OR if
additional services are needed to transport my shipment (such as a lift
gate or inside pick up/delivery etc.) resulting in additional charges.
Freight company agrees to notify me in the event this occurs and provide
supporting documentation to verify charges such as weight certificates
and class verification from carrier. I agree and authorize you to charge
my credit card, provided above, for the quoted shipping price plus a
credit card merchant fee of 3% of the quoted price ($5 minimum) and any
additional charges associated with the transport of my shipment as
determined by the carrier after shipment delivery. I agree not to
dispute charges for transport services already rendered.
It is also listed again in the terms and conditions he signed.
In addition, Mr. Jones did receive our discounted broker rate, had he been charged the full retail rate from the carrier it would have been much much more. The additional 2nd charge is so much more then his original quote because the original quote was based on 50 lbs and the shipment actually weighed 10 x what he claimed. He claimed 50 lbs and it was 500 lbs, we trusted him and booked it at 50lb but the carrier weighed it after pick up and therefore he was charged for 500lbs from the carrier through our account with them at discounted rates. As mentioned above, all this was fully disclosed before he booked or paid and also in the terms he signed at booking. Mr. Jones authorized us to charge his credit card for any additional charges associated with his shipment for situations such as exactly what happened, incorrect weight provided by him! Now he is upset that we did so. Seems like this was intentional on his part and he was hoping the carrier would not catch it (by weighing the shipment) and he would get away with it. However, they did. Mr. Jones is the one pulling the bait and switch on us and our carrier with the weight. We are an honest and ethical company and fully disclose everything up front, as you can clearly see by reviewing our website and booking forms. If we were out to scam people we would not have been in business for over 25 years. |
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This is all very interesting, >>>>>>but?
The fact is the article shipped weighted 30 pounds, and was in in 2 cardboard wardrobe boxes, the total weight was less than 50 pounds. In fact, I, personally, by myself, had to deliver it to the UPS FREIGHT truck, some 3 miles from my home. The UPSF truck had no lift gate, and the container was loaded by the driver by himself. Impossible if the item weighted 500 pounds, nor has there ever been any mention of a lift gate charges.
PAF HAS NOT provided me any documentation from the carrier ( UPS FREIGHT). I have plenty of evidence that what I say is true. According to UPS FREIGHT, they did not audit the shipment, nor did they weight it. PAF states that every shippment is weighted. Is that true? If they had weighted it, it would have weighted 50 lbs, or less.
Repeat " PAF has NOT provided me any documentation (weight certificate or class ) regarding additional charges from the carrier"., regardless of what they say.
I will accept a certified copy of any weight certificate should one exist, which is impossible as the shipment weighted less than 50 pounds. Judy of PAF BILLING, in an email dated August 10, stated " Yes, there was a mistake and it was by us, not UPS, it was by us "PAF", there was a class change to to 500 not a weight increase to 500--- " Never since has class change been mentioned by PAF.
The fact is, PAF designated the shipment as a class 150, weight 50 lbs. Description being: " Crate, 1 units, 1 peices, SCULP, CRATED, MNFC# 100240, SUB3.
The NMFC# 100240 SUB 3 IS FOR HOUSEHOLD ITEMS WITH A VALUE OF 10 CENTS AND 20 CENTS PER POUND. DUH ! Talk about taking advantage of someone.
PAI had insured the shipment for $5500, thus $183 actual value per pound, or $ 110 value per pound for the whole shipment. I had given them a class 400, ( based on weight and volume) and a description.
UPS FREIGHT has a minimum charge for class 150, regardless of the weight less than 500 pounds,
I am still at a loss as to how it got to be 500 lbs as well as to where the extra $655 came from.
If PAF is so ethical, they would have tried to find out where the error occured between them and UPS FREIGHT. Judy, at one time said that a $404 refund was being requested from UPS FREIGHT. Guess what? NONE CAME., Not surprising.
UPS FREIGHT quote for a class 150 shipment is $600, un discounted. How did my bill get to $912?
PAF says that they have been in business for 25 years. They totally turned the issue from them to me.
Actually, they are the pros, and have had 25 years to perfect their way of doing business, and defending their actions..
Notice that most of the verbage is about their company documentation. The bit about disputing charges really intimidating, but if the charges are in error, what does one do?
If anyone signs their SHIPING AGREEMENT, beware. I ask myself at the time, what could go wrong ?
I thought not much, but was I wrong. Just look at the attack that I am now under. |
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