| Ourisman Ford |
| Ourisman Ford of Alexandria World of Ford Deceptive Sales Practices and Horrible Customer Service Alexandria, Virginia |
| 14th of Mar, 2011 by User554385 |
I went to Ourisman Ford with the intention of buying a Ford
Escape with specific options desired, including factory navigation and remote start. Once at Oursiman, they assured me that although they didn't
have the vehicle in stock, they could get me one shortly with the options I
requested, which included a navigation system and a remote start system, at a specific price. However, when I started signing the paperwork, I noticed the asking price suddenly jumped by over $3,000. When I asked why, they said it included additional processing, delivery, and licensing fees that weren't part of their initial quote, despite the fact that the window sticker included $700 for delivery. After I told them I would have to think about it,
they sent me an email later saying they would sell me the vehicle with only $1500 additional fees.
Thinking this was a good deal, I went to the dealership to purchase the vehicle
at that price. However, once I was there and had begun filling out the
paperwork again, they said the price was really going to be with $2,000 in fees and they
had accidentally put the wrong price in the email. However, when I said I was
going to leave, they offered to keep the price as promised in the
email, but it would cost an additional $600 for a remote start feature. I signed the paperwork
for the vehicle, and went to pick it up the next day. When I did, the vehicle
did not have the navigation system promised, which is a $2,500 option.
Infuriated, I refused to accept the vehicle and demanded the paperwork be
voided, which they have supposedly done. Neither the sales representative
nor his sales manager even apologized. Ourisman's Ford shady practices of charging hidden
fees and bait-and-switch tactics with vehicles are
deplorable, and it should be well known that they knowingly and unabashedly
engage in deceptive selling tactics. |
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| I was at Ourisman Ford on July 21, 2012 when a similar bait and switch took place. I verbally agreed to a deal on a 2013 Explorer lease. When I went back to sign the papers, the money down went up by $500.00. After a heated exchange between the salesmanager and I, my wife and I walked out. The manager even said, and I am not making this up, that he was losing money on the deal and that me asking for the original deal quoted that he could not feed his family off that. I actually laughed in his face and told him I was going to go to a different Ford dealership. I will make sure that Eric, the sales manager's story is retold as many times possible to anyone who is thining of going to Ourisman. What a JV, low rent operation. Avoid this place if you can. |
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