Orange Park Acura

Orange Park Acura -Sold me a certified used car that had been wrecked and had early stage transmission failure, faulty $900 service plan. DO NOT do b

9th of Mar, 2011 by User242194

In '07 I purchased a used car from Acura of Orange Park. The staff, at the time of sale, showed me a clean car report free from any accidents. I bought the car and also purchased the "Car Care" service package that cost almost $1000. Some time later I found that, at the time of sale, they pulled the wrong car report and put the wrong VIN numbers on all of our contracts. To date, they fixed the purchase contract only. I am left with a previously wrecked car that I payed top dollar for and a $1,000 service contract that I cant use. I have had to already pay $2800 to repair the transmission in their certified used car.
As I posted below, they had no problem agreeing with their fault. After this e-mail below, I never heard back from him. From: Mark Lacovara <[email protected]>
To: Parsons <[email protected]>
Sent: Tue, June 29, 2010 8:41:17 PM
Subject: RE: Kevin Parsons Follow-Up I will call Fidelity and figure out the cancellation part, I understand your frustration with the screw up and previous accident. Are you in VA? I will have to get creative if you are, but I can figure it out. I wasn’t a part of the team when you purchased your vehicle, so I am not even attempting defending the position in regards to the noise the vehicle had, or the prior damage. I don’t think dwelling on the past will help what lies ahead of both of us. Let me know what vehicles you are considering, and I will find a way to make it right. Mark LacovaraGeneral Sales ManagerAcura of Orange Park
904-777-5600 x404
office904-497-2378
[email protected]

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