| OnlineStorageSolution.com |
| http://OnlineStorageSolution.com OSS, OnlineStorageSolution-com, IIC-Internet-onlinestoragesolutions-com The company deliberately degraded their servi |
| 13th of Aug, 2011 by User386691 |
| The company advertized unlimited online file storage for $25 annually. Nowadays, it is general knowledge that "file storage" means file-transfer of private information to and from their servers, and that both the service and the uploaded data are available without interruption. After very little research, I signed up and prepaid for 2 years. The company offered a 30-day money-back guarantee. However, I used the service very little during the first month (I was occupied with unrelated things), and when I did - it worked fine. Shortly after 30 days after the sign-up date, I started using it every day (I automated backups). I planned on transferring a lot of data. I automated data transfers, and I was able to examine activity logs. Soon enough, I started experiencing difficulties connecting (I couldn't connect to their server for hours). Other times, I started noticing how files that I saw uploaded at earlier times were simply gone (not on their servers). I felt cheated: the service was unreliable and they don't take care of my files. Based on that, I couldn't trust that I will still have a copy valuable electronic data in case I lose it at home (fire, theft, etc). I initiated contact with the company over email: I asked for refund (even though 30-day warranty passed). Over several emails spawning close to a month of time, they ignored my request for refund, and instead they started asking for my reasons. I explained, and I kept insisting on refund. Finally, they promissed to send me a refund check. I never received it. A week or two after that promise, I emailed them and asked for the status. At that time, somebody else picked up the case, and the process above described pretty much repeated (they questioned why I was complaining, and that took several weeks again). Finally, I received the same promise for the refund check. It again never arrived. After that, I emailed them every week or two, and my emails now are getting ignored. Please publish this also (as HTML anchor; thank you): |
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Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.
Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.
When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.
Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.
Well I lived with all of this, I was still "Its alright, the service is cheap and does most of what it says", until...
...I lost my files, more than 200 gigs of them, completely; they disappeared from my account.
As I said Online Storage Solution keeps upgrading servers for which you have to keep contacting support to move you to a new one.
I had my files copied to the new server with the files on the old server intact. I thought, "Well atleast I have my files on the old server". But I realized I was wrong, new server and old server, ALL my files, every single one of them vanished, suspiciously.
I filed a ticket late January and I'm still struggling with the support to get the files back, which is probably never going to happen. What I've gone through was a horrible experience, still horrible knowing that all the files I stored with them are gone forever; I trusted them and they lose every single file I stored with them. So much for the redundant storage (mentioned on their website). Its so redundant and reliable, that it managed to lose both my sets of backups at the same time!
I've sent numerous emails, which don't usually get responded to, for which I had to call them up continuously and listen to their hold music for more than 25 minutes every time. I've attached the ticket history. The Steve guy (One man tech support) assured me TWENTY TWO TIMES that my files would be restored. That never happened.
Yesterday, I had the worst experience ever. Now instead of the Steve guy replying to my ticket and giving me false answers. He said Chris, the owner, was working on this issue. He asked me to get him on an extension, which I could not reach. After another 30 minutes of waiting on phone and getting to talk to Steve, he THEN tells me that he is on a conference call and would call me up as soon as he's done in another 30 minutes. Yeah, if Chris or Steve would call me back, pigs would fly that instant. Expecting their tech support to call you back is like expecting the president to have coffee with you for breakfast at your house.
I called up in a half hour because I didn't receive a call nor could I reach Chris, Steve said he was still on the conference call with his "provider" and I'd have to wait FOUR MORE HOURS to get him (which didn't happen, and a call for four hours??). I exclaimed that it was too long and that they've been putting me off for a long time, not hours, not days, not weeks, MONTHS! The guy got angry and told me that they're trying to recover the hard drives (so much for their secure storage). I told him that you've been saying that for the past two months (22 times!) He gets more angry and literally screams at me insultingly "Have you been listening to me? I said it'll take 10-15 days." Dude you've said that TWENTY TWO times and it never happened. He shouts at me like I work for him and he's paying me. I paid for my service and he's the one scolding me for losing my files.
Moreover, he talks like losing your files isn't a big deal, like its routine and normal.
He told me that he'll call me back, again never did, I tried calling after four hours. And guess what? Tech support closes even before their normal working hours (which are short themselves for a support department).
That's it, I cant even reach them till Monday. Their great tech support is only Monday to Friday. If you have a problem or the server goes down Friday Night. Good luck, not gonna get fixed till Monday.
Bottom line:
Worst service ever.
Buy this service, not only if you have money to waste but also lots and lots of precious time and of course, tolerance to tech support shouting insultingly at you.
And of course, lots and lots of patience.
Pay and go through what I've experienced and get severely ripped off, even after getting warned.
This service is unethical, unprofessional and unreliable. JUST NOT WORTH THE TIME, MONEY, PATIENCE and EFFORT.
Again trust me, NOT WORTH IT. |
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| I had a similar experience.I paid them, never got the service working, never got any help or support, nor replies to many emails. Avoid like the plague. This is just a scam and a bunch of petty criminals. |
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Similar story for me.
I’ve been with OLS now for about 6 months. In the beginning, all went well, but then, it was one problem after another. Now it is about 4 months that I cannot connect to the service, and after writing mails, the “Stephen”-dude does not answer me anymore. At first I thought he took the problem serious, but after 6 mails he still kept asking me: “Can you give me your login and username so I can have a look at the problem”. I thought that was a bit synical after I gave him already all my details for 4 times.
My experience with OLS is: If all goes well, it goes well, but the moment there is a problem: don’t count on any support whatsoever.
Not reliable at all, as you can read in all the other comments. |
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