Omnitech

OMNITECH Talked into repair of a MS 2010 issue on 12/20.2010. Error occured again on 12/21/2010. After contact left on libe, Internet

20th of Dec, 2010 by User422953

I contacted omnitech support on 12/20/2010 with a MS 2010 word problem. After a rapid 'on line' connection a very 'helpful' man spent 45 minutes chatting and a long time wasteing time off line. I was informedthere wasa seriousproblem and that he had fixed it 'temporarily'. The full 'fix' could take two hours to solve. ArRegistry Scan then revealed that my computer may crash if the problem was not resolved! Then I was informed I had to pay abouit $45 for the present session or nearly $300 for a year support. I declined the year support and was offered nearly $100 for 6 months support. I declined again and then was told that the Supervisor aproved an offer of $100 for a year.

However, in the Email I received later it stated the $100 was for 6 months.

I was handed over to a technician and the session took another 45 minutes and not the 2 hours. On 21/12/2010 I had the same problem, made contact and was put on to a Tech8 who after spending 45 minutes could not resolve the problem that had occured the day before. He told me to log off and back on again. I did as told but could not log in again! I contacted through the 'Contact' box and waited for over 30 minutes but got no response. I email a response to the Email confirming my payment and was informed to go on line and connect through the contact box. After another abortive attempt I gave up and cannot get the OMNITECH help Logo out of my tray.

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Comments

4040 days ago by OmniTech Support

As these allegations are posted anonymously, so obviously we are not in a position to offer any comments as to what actually, if anything, transpired. We provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. That's why we have earned and maintained an A+ rating from the Better Business Bureau.

We need more details from this person as to why he/she allegedly contacted us, his/her email address and on what date he/she came in to us for help, so that we can retrieve the recordings and investigate the alleged issue.

If the customer's issue wasn't fixed and he/she asked to cancel the service, then he/she will be refunded by us. This person certainly misunderstood our process.

As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.