| omni tech support |
| omni tech support ots charged 139.00 and woulld fix problem did not happen, Internet |
| 25th of Jun, 2011 by User433520 |
| could not get office to work, used address on box for internet and was taked to omni tech support. logged in with them and was told no problems would fix it would be 139.00. paid with credit card and started the proccess. after 5 hours, and several techs. they just left me hanging and I could not contact them. logged back in and was told no problem will fix with in an hour or would refund money. after an hour and 15 min. and watching them do the same thing the others have done, told them they where not fixing the problem and please just refund my credit card. the dicon. from me and now have called my house two times wanting to have me let them try again. after over 6 hours and at points just leaving it would seem they can not fix the problem. I will wait and see if they refund my money. this is what the man told me they were going to do. we will see. I really feel I have waisted over 6 hours of my time with this support site. will not use them again. I did look up scam after all of this and seen some of the same answers they gave me, they had given others. sounds like they must just be reading off of card to get your money |
|
|
|
|
This customer contacted us on June 25th, 2011 with an issue: “Unable to print a word document”. Our technician handled the chat session and examined the issue and explained it accordingly to the customer. As our service plans are extremely beneficial and cost effective for anyone, our technician suggested our Half-Yearly service plan, which would include not only resolving his issue but also getting unlimited tech support for six months. With proper understanding of the benefits of the service plan, the customer agreed and signed up with us by paying $139.99.
Then technician started working on the issue. Unfortunately, while working on the issue further, the chat got disconnected.
Immediately, we called the number the customer provided and assisted the customer in connecting back to our technician. Our technician updated his printer drivers and repaired the Office settings. While working further, customer became impatient and did not allow us to fully check and complete the work on the issue and he asked for refund. Then customer abruptly closed the chat session.
On June 26th, 2011 we called the customer and asked for one more opportunity to work on the issue. Customer informed that he would get back to us later. Next we sent a mail to the customer requesting him to connect back to us.
The issue for which, customer contacted us is generally a very common issue with MS Word and printer drivers and it can be resolved within a specific time range. However, sometimes some common issues take more time than expected to resolve and require advanced trouble-shooting steps because of the specific configuration (or infection) of a customer’s computer. Indeed, this customer requested a refund as the issue was unresolved. But, we were sure that we could resolve the issue given an uninterrupted opportunity to do so. We had, by now, spent several hours on his issue. However, the customer never cooperated with us. The customer told us on many occasions that he would get back to us so we can resolve the issue. However, he never gave us that opportunity.
We called the customer and informed that we were ready to refund the full amount. But the customer had already requested a chargeback from his credit card issuer, before we could refund the amount. We needed him to remove the chargeback (which costs us money), so we could refund his money in full. We called the customer several times to settle the issue, but customer was not at all cooperative. We always worry about our customer’s concerns and that’s the reason we tried to resolve his issue. We’ve never have had a customer who has taken up so much of our time, refused to cooperate and then wants a full refund. Nevertheless, that is what we want to do...refund his money and close this matter.
We are providing support remotely for thousands of our valuable customers and maintaining their computers at peak performance level. They are very happy with our services and are in long term relationships with us. That is, in part, why the Better Business Bureau has awarded us an A+ Rating. |
|
|
|
| I have to admit that OMNI is one of the best online support program that the world has to offer!! Very kind and willing support workers are there to help you with the problem. My problem is that I phoned Hotmail because of a invalid e-mail and the support worker who wasn't really with Hotmail it was a 3rd party worker hooked me up with OMIS, After the OMIS support worker started scanning my computer of over 2000 threats she said the only way to work out my Hotmail problem and to remove scams that will help with the Hotmail problem I was to pay 250 dollars, I'm a student and live on my own... they cut the bill in half to 120 dollars. After many caring workers and lots of viruses removed they still could not fix the Hotmail problem...In my eyes I paid 120 dollars to have my computer cleaned up, not to fix my Hotmail. I'm now told to contact Hotmail which I have already done and they put me through to IMOS which IMOS told me to phone Hotmail after all said and done! I haven't asked for a refund yet but I'm going to tomorrow. If I was told it was a problem with Hotmail and not because of all the viruses on my computer being linked to my hotmail to begin with and to call Hotmail to get the invalid email sorted out, I wouldn't have wasted my money to get my computer cleaned up. I would have got my Uncle (IT guy) to do it himself to clean the viruses. In the end they didn't fix my problem!! very angry with this company!! |
|
|
Post your Comment
|
|
|
