O'REILLYs Auto Parts

O'REILLYs Auto Parts Schucks Gave incorrect product, destroyed my vehicle, wont pay for damage Tigard, Oregon

20th of Jun, 2011 by User645429

Went to them for power sterering fluid. I have a ford diesel truck. They were having a ahard time finding the right fluid. I menmtioned that a Ford mechanic said people also use synthetic transmission fluid. The counter guy and I started to talk about the steering and he said the brakes are aslo part of the same unit. I said Id heard that too. I didnt know at that point how they were connected but know now it is NOT the fluid! They must have been think it was, and he heard me say 'synthetic'so he picked up a bottle, read the big 'synthetic' on the label and said ---"Here, this should do it for you". He is the expert---I do not work in a parts store. I trusted them and put it in. It started to make terrible noise and the Ford garage was trying to figure it out when they sawe the bottle on the floor and asked if I had put that in. I said yeas and the guy almost passed out--he said THATS BRAKE FLUID! Corrosive, it wrecked the steering system to the tune of $2,800. After severl weeks of calling OReillys and not being called back, we finally got hostile on the phoine and they called back to tell us QUOTE--"BUYER BEWARE---you should have read the bottle and known the difference'." They refused to help. I am handicapped from polio and that truck was my only way of making income as I have to drive around taking pictures and other things for some companies. This is a terrible loss to me family. I dont have the money to fix the truck. They should be ashamed to hang my family out over that small amount of money.

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