| Notebook Outlet |
| Notebook Outlet Got my money but did not provide what I paid for. refused to give money back. Markham, Ontario |
| 8th of Jun, 2011 by User356665 |
On May 27 2011 I took my laptop (Samsung Q45C , Serial # BD5893DQ100206D ) to the
NotebookOutlet Ltd in order for them to fix a damaged hard disk connector. The
store worker named Ross He assured that if they could not fix it they would
return my money. I paid full amount of $73.45 using my debit card (Receipt
number (C30880025-001-166-003-0 ) at 15:58. I got a receipt with Service #4030)
and copy of my payment (Interac Debit) receipt. On June 7 I received a call from Ross He and he said that they were unable to
repair it stating there is a new problem with motherboard which however, was
working fine before the incident. Moreover he told me that If I want it fixed I
should pay additional money which will be over $100. I refused and it was
agreed that I will pick up the laptop as soon as they get it back from
technicians. On June 9 after calling and confirming the laptop is there I went to the store at
around 17:00 and talked to a person named Ross He, asking for a refund since
they didn't fix the laptop. He refused and told me they fixed the problem and
it's not their fault that laptop is not working. However, I beg to differ since
he promised they will fix it and if not they will refund the money. He rejected
to give me full refund. However, since there was some work done on the laptop I
asked for a partial refund. But he refused to give me any amount of money and
started to shout. He showed me the exit aggressively waving his hand.
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This is the true story:
On 27/May/2011 this gentleman bring his Samsung laptop to
Us . He told me he psychical damage the hard disk cable. I took a look the laptop, found the hard disk cable was total detached from the motherboard. I explain him our company repair step:
1. We need do the diagnosis the problem first; and need charge customer $40 for diagnosis fee.
2. After diagnosis, we will inform the customer what is wrong with the laptop and how much cost to repair it.
3. If the customers agree we will do the repair, after finish the job we will call the customer to pick up and pay.
After I explain to him, this gentleman said he do not want to pay the diagnosis fee to identify the problem, he already know the problem, he just want us to help him solder the hard disk cable to the motherboard. We both agree we just help him solder the hard disk cable to the motherboard and we charge $73.45 for this kind job, this is why on the invoice problem part we put” hard disk connection broken”.
We gave the laptop to our technician; he properly soldered the cable to the motherboard, after this he test the laptop
But still can not detect the hard disk, he spend 2-3 hours more to check all the cable connection and confirm the cable soldered is correct.(normal this kind job they only take 1 hours to finish it.)
Why the laptop still can not detect the hard disk? He just do the customer favor and diagnosis the whole motherboard(which the customer need pay $40 to do it and the gentleman do not want to pay.), he found the chipset on the motherboard which control hard disk and DVD-ROMs was dead.
The technician inform me that, I called the customer right way.
Through the phone I told him “the job he ask us to do (solder the cable to the motherboard) already finish and the laptop still can not detect the hard disk, we found the chipset on the motherboard which control the hard disk also was defective, if he want to replace the chipset we can gave him a discount only charge $100 extra (which normal we charge $160 to the customer).if he do not want to fix it, the $73.45 he paid before, can not be refund, because our technician already finish the job which he ask.”
He told me the laptop is too old he do not want to spend more money to fix it and he understand the money will not be refund. He ask me to bring back the laptop and he will come to pick up.
On that day, he come with a lady to pick up the laptop, I show him the job we did “the harddisk cable properly soldered to the motherboard”. The lady ask me to do the refund, I explain 3 or 4 times to them
1. when the gentlemen bring the laptop here, he did not want us to diagnosis the problem, he just want our technician to solder the cable for him, and he agree and paid $75.34 for this job.
2. Now the cable already properly solder on to the motherboard our techinician finish the job what he ask !
3. To be fair, our technician do him a favor spend more time to found the chipset on the motherboard was defective which did charge him any extra money.
Base on these reasons, we can not refund the money to him.
To my surprise the gentleman who agrees does not refund on the phone ask for refund that time. After discuss the lady and gentleman become so angry and voice become louder and louder which affect other customers in the store. |
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