NoMoreRack Terrible Customer Service Vancouver, British Columbia

15th of Dec, 2011 by User877522

The customer service at this company is horrible! I have ordered 3 items from this company starting on November 13th, 2011. Each time I have sent an email asking about my items they send a canned response. When I call they have no concrete information about my shipment, sent incorrect tracking numbers and cannot give an exact date of when my orders will be delivered. Their excuse is because they charge $2 shipping is why it takes so long to get your order. They also keep you on hold for over an hour and no one comes back on the line. They say 24/7 customer serivce, ha! What a lie! When you ask for a supervisor they say he's not available...probably don't even have one. I would rather pay regular shipping
costs than to wait over a month to get my order. I'm in fear that I will not even get my orders and I have spent alot of money with this company

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4695 days ago by Team@nomorerack

Hello,

Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.

If you could please share your username / Nomorerack ID here, we will reach out to you and correct the problem.

We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Samuel.