Newport News

Newport News No credit for items returned and received by Newport News in March Internet

12th of Jun, 2011 by User956192

I returned items from my order to Newport News and the items were received by them on March 28,2011.
I called after 30 days and was told to wait up to 60 days for return even though it says wait 30 days to receive credit on their website. I called after 60 days and was told they were having trouble processing the returns and the credit should show on my statement shortly. I called again after 67 days and was told I should see my credit in a couple of days and they told me they did receive the items. Then today after 78 days I called and was told the company has filed for bankruptcy and it may be months before they determine how they are going to handle a credit. In the mean time I am still paying for items I returned to them and have proof of delivery.

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Comments

4895 days ago by Filbert403

Me too. I am out over $150 because they never informed newport news card holders of anything. Their return process was always a night mare - and so is speigel ( who also accepts newport news card). i have proof of delivery, they even told me they had the return. They just failed to tell me i wasnt getting a refund until after months of emails. If they had been honest- i never would have ordered- or at least kept the items. I'd rather have given them away.