Newegg

newegg Bogus Pricing + Poor Service = 1 lost customer City of Industry, California

11th of May, 2011 by User218786

The story is long, but I'll mke it short. I ordered Wii game for my kid's birthday that was "priced" at $19.99. I ordered a second item to qualify for free shipping. The second item arrived, and I went to the website to check the status of the first. The Wii game was charged, but never shipped. I contacted customer service & recieved the below e-mail at 8:18 am: Re: Newegg.com > Order Assistance > Other order related questions <<#512136-742377#>>From:Olivia <***@newegg.com>Add to ContactsTo:[email protected] Dear Customer, Thank you for contacting Newegg. I am sorry for any inconvenience this may have caused you. I have sent a request to check into this issue and try to ship it out ASAP for you. We will email you the tracking number when it comes out. Thank you for your patience. If you have any further questions or concerns, please visit our FAQs page. If you still require any assistance, please feel free to reply directly to this email. At 11:59 am I got this e-mail: Dear (me) , We regret to inform you that your recent Newegg.com Sales Order 9****** has been cancelled due to insufficient inventory. It was discovered that the quantities for one or more items reserved to fulfill this order were either found to be damaged, misplaced, or only partially available. Here's a summary of this case: [Item#][Item Description][Qty. Ordered][Qty. Avail.]78-127-172EA MADDEN 2011 WII RTL10 If your payment has already been processed, you will be refunded the full amount of this order in approximately 2 to 3 business days. We apologize for any inconvenience this may have caused, and thank you for your patience and understanding. Keeping you in the know,
Newegg.com Customer Service I check the newegg website and the game is still listed, only now its $46.99. I put it in my cart just to see if it will go through, and it does. Newegg should have honored the listed price. It feels like fraud to me. Goodbye Newegg!!!

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