New Home Storage and Moving Bait and Switch! Watch out! San Mateo , California

7th of Apr, 2013 by User184294

I contacted New Home after being referred by Billy.com an online service. I got a great deal! $890 to move all my things from a studio apartment to my parents home in Tennessee! I even signed an online contract to lock in the price, minus an $85 deposit. The move was scheduled, and then the trouble began. The movers arrived in a dilapidated truck, complete with graffiti on the side, and movers that didn't know or care what I was telling them. They came in, scared my cat, and promptly went back out of the apartment, claiming that my boxes were "unsanitary". I just bought these boxes at Box Bros! They were new.
Anyway, the head mover approached me and asked me to sign another contract. I told him that I had already signed a contract online, but he said it needed to be "amended". Here's where they tried to get me: They claimed that I had 3000 pounds of furniture, ( 1200 at most!!) and that they would have to charge me extra for the weight and the distance. They had already gone through this when they gave me my estimate! I was very clear about how much I had and what I wanted! They wanted $2400 to start, $1300 down. I don't know about you, but I don't have $1300 lying around, so I told them no. ' I still haven't gotten my deposit back, and don't know if I ever will. If it's too good to be true, it usually is.

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