| Network Solutions |
| Network Solutions LLC the worst customer service Herndon, Virginia |
| 9th of Nov, 2010 by User473506 |
| After our 11 years of excellent design service without any complaint now we have 2 lawsuit from our clients because our website & clients website was down for over 1 month thanks to the unacceptable, unprofessional & dealing with incompetent Network Solutions Customer Service Staff, We were allowed to view all websites & upload files. After They closed six customer service tickets as being resolved when the issue was not resolved, we chose to solve our own problem by changing the web hosting company to www.hostmds.com. Now we feel deceived after we solve our problem hosting space; because Network solutions moved us to a new host space in they company and gave us 4 years free service the equivalent of $445.29 is like a candy for a baby for the damages they have caused to us and in our case we are negotiating to give 5 years of free design service to 4 of our customers affected by this problem This means more money lost to us and we will never be able to recover our 11 years excellent reputation. Absolutely Network Solutions the worst customer service company to deal with. |
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| network solutions is too expensive, the customer service is the worse in the market, the rip you off. I renewed my domain yesterday for 5 years and i saw the website was about to expire too so i called back to renew the website. they told me that with the website if i renew for 5 years the domain will be free and that i could get a refund for the previous order. i told them that i was going to first see if i could get my refund and then purchase the website. the rep i spoke to kept on insisting that i renew now and that i was going to get refunded anyways because i had 30 days. well, i didnt renew that moment and i told him to call me back on my cell in 30 minutes. i ran out of battery on the cell and when i was ready to purchase i called network solutions again. I now spoke to another rep about getting the refund and the other rep told me the same thing, renew now, get the website with free domain and then get the refund. i told him ok but, i was working with a chris guy before is he available? he said yes, he is right in front of me he will call you. the guy called me back and i placed the order. he proceeded to transfer me to customer service for a refund and when i asked for it they told me that domain names are not refundable. i explained that two reps told me that it was and that i should get the refund. they open a case for a supervisor to call me back and it has been 2 days and no call. i called back and open another case with another department and they said it is a $10.00 fee to issue a refund. also, they may not refund everything or it may not be refund at all. i m still waiting for the answer of the second case. I m a consultant of 15 years, owner of my IT firm and i have dozen of domains that my clients originally registered with Network solutions. i will make sure I move them ALL to another reliable and friendly registrar like Godaddy when the time is right. DO NOT USE Network Solutions as a registrar. |
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