Nationwide Parts / Automotive Electronic Solutions (AES)

Never Trust the Dealership

9th of Dec, 2011 by Consumer Advocate

I came here to write a review on AES because unlike the customer before me I had a very positive experience. My ecm on my Ford Expedition went out and I spoke with a Parts Specialist named Jonathan who was very knowledgable about what options may be the best for me to take. I sent in my module and got it back in 3 business days but when I got it back my local Ford dealership they told me the module was no good. I called AES they had their technician named Chuck call my mechanic and troubleshoot the module. I sent the module back in to be checked out and they did and mailed it back. I took it back to the shop and they said that it still was the module. The technician recommended I try another mechanic and he was right. That dealership was just trying to get me to return the module and buy one from them. I am so glad AES was patient with me because they knew the module was good but they kept working with me until my vehicle was running. I filed a BBB complaint on the dealership for bad business. I learned one thing from this which is...never just assume that because it's a dealership that they know everything or have your best interest at heart. They were willing to lie about my parts being bad just to get my business and I don't do business with people and companies like that.

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