When i call and give them dates they dont have anything available or the resort you chose is a five star and you have to pay upgrade fee, or it is peak season and you have to pay extra fee for peak, i was told all of march, aparil and 2 weeks in may is spring break. I called continuous and told them i wouild not give up until i got what i payed for nad that i was going to report them to authorities. they then said the made reservation, i called resort they had not done so, then said 7 to 10 buisness days i will get confirmation from resort they do reservations via email