| Movecorp International |
| Movecorp International Ltd terrible customer service, poos quality transpot Shenstone, Other |
| 8th of Nov, 2010 by User550203 |
Review Movecorp
This is the worst company I have ever dealt with. With moved from Cambridge, UK to Barcelona, Spain and used their boxes only service. We packed our things ourselves into boxes. Here some of the unpleasant things that happened: During the initial correspondence they never mentioned that the VTA is not included in the prices stated. They only added it on the final quote when we already had paid 50 GBP for the reservation!
For our things to be insured properly, we would have had to pay an extra 70 GBP (compared to 400 GBP for the whole move). Again, we were that only told very late.
They did not understand their own terms and conditions. When I asked about the difference between limited, standard and extended liability, the reply was clearly wrong. When I pointed it out, the reply was, the they misspelled it!
It was not possible to specify the pickup time more accurate than 9-17.00
As we had to take a plan on that date, we paid an additional 30 GBP, that they would be at our place before 9.15.
They were more than an hour late. They didn't call that they would be late or that they didn't find the way. They had no reasonable excuse for being late. I think they never planned to be on time.
When I called I was told that the responsible person would call back, but she didn't.
When the boxes came out of storage they told us they were shipped, when in fact they were still in storage and only shipped a week later.
They would not have contacted us to tell us when we can expect the boxes. We always had to call them ourselves.
The date when the boxes would arrive kept changing and they couldn't tell the time either, so that in theory I would have had to take almost a week off to wait at home for the boxes!
The boxes did not arrive all at the same time but in two loads.
They arrived with a transport company and not with MoveCorp themselves as we expected.
Two boxes were in a very, very bad condition and the content of two other boxes were somewhere on their way repacked into 3 new boxes. We were not told about that and never got an explanation or apology either.
After the arrival of our boxes we were never contacted to ask whether they arrived ok.
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We also used movecorp to move from England to Norway, we have just fully unpacked which is unfortunately 6 months on and outside the insurance coverage (1 week) we have discovered a multitude of breakages but more worrying a list of missing items including new top of the range power drills, be aware that the inventory is not detailed and should include all items, ensure you have enough people in your house to supervise all packers as there were lots that were mis labeled, I would not recommend them at all...I also must warn about their estimates of packing amounts, we ending up paying over £1000 more than first told by their estimation!
We are also missing large items such as extendable ladders, when our stuff first arrived into the country it was in a shared truck so we have to assume that they mixed up deliveries too... Not a pleasant experience give them a wide berth. |
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