Motime

Motime Cherged me for services I never subscribed to Toronto, Internet

11th of Sep, 2011 by User211933

I got charged 13$ by Rogers (on the July invoice) and when I asked they said they just passed on a charged from Motime. I called Motime and told them I have neither subscribed nor received any messages (SMS or email) from them, have not downloaded anything, had no idea who they were or what they offer. Also told them not to ever contact me, nor to ever have my number subscribed again, they said ok. As a result I have been sent a refund cheque for the amount. All good till this point. Next Rogers bill comes (month of August), and Motime charged me again, 13$ plus taxes on my new bill. Called Rogers, they said yes, they have a lot of complaints from people. Called Motime, talked to floor manager: Austin Murphy on Sep 12, 2011. He said he cannot refund me the second time!!!!! Told him I never subscribed but he insisted I did and that I must have an SMS message on my phone, that is what his records show. I asked them to either send me the refund for this charge (13$plus tax) or send me a copy of their records showing when and how I subscribed to their services. He said they cannot either refund me nor send any proof. So, this is Motime. I do not have kids, I share my phone with nobody, not even for 1 minute. I have never received any SMS or emails from Motime (other than the one informing me about the initial refund). I suspect they subscribe people without their knowledge. I got subscribed without knowing anything, without confirming anything, without acknowledging anything so I am pretty convinced their subscription system allows this and this is 100% fraud.

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