| Motime |
| MOTIME Charged for the subscription I never created toronto, Internet |
| 4th of Jul, 2011 by User320203 |
| Suddenly I started receiving monthly charge of $13 on my Rogers mobile account. When I called Rogers, they said that it's third party provider. I found MOTIME phone number and called them. They claimed that I subscribed to their service - which is not true. I never downloaded anything from their web site. They refused to refund my money. When I called them second time asking for the PROOF of my subscription (my email address, IP address of the computer used to subscribe - any proof), they agreed to refund my money. I did not receive anything from them yet, but have the name and Conf. # of the call. They are located in India and are Registered in the US, not in Canada. DO NOT SUBSCRIBE TO THEIR SERVICE!! |
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Just found out I was being billed $13.00 a month for something I knew nothing about. Called Motime at 1-800-986-3805. Had talked to a person who barely spoke english and when I demanded my money returned had hung up on me. Called back talked to another person and was assured I would receive a full refund...Yeah, like thats going to happen...
I called my service provider (ROGERS) and informed them of the scam. As of todays date they are now aware of it! So if you are also being billed by Rogers by this third party provider and had not subscribed to their service I suggest you demand a full refund from Rogers. |
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This same incident has happened to me, and I am deeply uncomfortable with the situation.
My service provider is also Rogers Wireless, and I have been in contact with them several times today with regards to this fraudulent charge. I have also spoken with a representative of Motime.
The explanation I have just received from two different Rogers representatives was that Rogers is "forced" to charge me this about because a third party has charged them a corresponding amount. Now, this is simply not a legal fact. I have never agreed, neither explicitly nor through implicit consent through use, to be charged this amount by the third party through Rogers. One representative from Rogers asserted that Rogers is not acting as Motime's agent, but rather that it is simply 'forced'. I presume the 'force' relates to Rogers' need to run a profitable business; however, that is not my responsibility as an individual service-user. Under the most basic laws of contract, there needs to be offer and acceptance for there to be a valid contract. I was never tendered an offer from Motime or from Rogers, and I most definitely did not accept any terms purportedly offered. Getting further into contract law, I was never offered any consideration to make this a valid contract. Motime supposedly runs a 'ringtone subscription' service. I have not been receiving ringtones in any form, nor would I even want them.
The representative of Motime explained that someone had signed my number up for the service in December 2011; I have only had this number since September 2012. On the strength of that argument, the representative said that I could get a $13 cheque sent to be in the mail if I: (a) gave him my name and address; (b) gave him my email address; and (c) faxed over a copy of my contract with Rogers. One need only take a quick moment to realize that this requires a large amount of trust on my end - it seems illogical to give further personal information to a company which has just mysteriously charged me $13.
I find Rogers' practice with regards to these third party charges completely deplorable. While I understand that there is the potential for abuse if people were to opportunistically sign up for third party services and then disclaim the costs, the answer is not for Rogers to simply pass on charges to its customers without consent. Rather, it should be Rogers' responsibility to ensure that all charges that third parties make to Rogers are duly authorized by the relevant account-holder. For example, detailed information could be required to authorize third party payments. Unless Motime is engaging in highly illegal practices with regard accessing my private and personal information, it should not be able to actually confirm my identity and be able to confirm my billing information with Rogers. Alternatively or additionally, Rogers could inform its customers through text message, as it does with roaming charges or the like, when a new third party attempts to charge the account. It should not accept the charge unless and until the account holder affirms the charge. What Rogers is doing at this moment is taking advantage of its customers - as individuals, it is difficult to seek redress for legal wrong as perpetrated by large corporations.
This incident has left a very poor taste in my mouth, and, after many years of exclusively using Rogers as my wireless phone service provider, I am seriously considering taking my business elsewhere.
I will be making my position known as I can, and I hope that this brings some kind of change to Rogers' business practices. |
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I got a $13.00 charge on my bill this month. I called Rogers and Nora, the Rogers associate told me that I should be calling Motime and that, on certain occasions, they would refund the charge. I called Motime at the number which appeared on the Rogers bill and spoke to Andy. He insisted that I had opted for a subscription. I argued that I had not and that, in fact, I had my cell phone programmed such that I do not get sms msgs from anybody other than those on the contact list. and asked to speak to his manager because I wanted a refund, he agreed to give me a refund and took my details to send me a cheque. An infraction reference number was also issued.
I am glad the refund was issued but if I had to not go through the bill, I would not have realised this charge. Also, it is such a waste of time to be calling them to unsubscribe when I have not subscribed to their services in the first place. |
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