I contacted the company and kept getting computer generated responses but no-one would actually write me back. When I finally heard from them they requested pictures of the defects, whichI promptly sent. Again, weeks went by with out any response from a rep even though I sent them daily emails. I finally heard back from them and they stated that while they did not make the dress the correct length they would not refund my money. The other girls are still waiting for a response. Buyer beware!