Microsoft Xbox Live

Microsoft XBox Live XBOX Live total RIPOFF - Hidden Thieves, Internet

2nd of Jun, 2011 by User831570

My son has been playing XBox Live for almost a year now, and just recently had his gaming account (and all the Microsoft Points associated with it) permanently suspended. He apparently got hacked into by a kid he was playing with. They system labeled him as a cheat and took away all the money and service that I had paid for . When I called XBox Live about it, they just said that he cheated and violated "terms of service" and forfeited any and all rights to play on their PAID service. They are pretty much telling me "oh, well, what are you going to do about it? We're Microsoft and we can do what we want and you can't do anything about it." If you read their Code of Conduct and their "contract" it says they can cut you off any time they want to. Without cause or reason... What kind of service is that? This is a company that clearly has let power go to it's head. If you try to contact them they have standard answers that are all scripted...and the only way you can get to the "enforcement" team is on a forum. Fun ny thing is, they can delete your question without ever answering. If more consumers complained about their shady business practices maybe they would have to listen.

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