Consumer reviews and reports on scam companies, bad products and services
Microsoft Corporation Xbox360 Erroneously prevented from playing any new Microsoft Games Redmond, Washington
28th of Oct, 2011 by User542192
The following email was forwarded to a Microsoft representative today. It outlines the issue that a recent anti-piracy software upgrade has caused. Despite my believing whole heartedly in the need to protect intellectual property, when a legitimate purchaser is punished due to no fault of his or her own, then the company has gone to far. Even more disheartening is the callous response to this complaint by Microsoft. Read on: I read your posting regarding the "very few consoles" that have been effected by this
problem. I have Microsoft's response less than encouraging. You say you seem to know which consoles were effected. Well apparently I am one of those miscreants who have some how modified or tampered with my Xbox. Ironically, I bought the Xbox new and have never opened the case myself. When I got the flashing read light problem I sent it to
Microsoft to be repaired. I have never loaded anything but newly bought or used games from Gamestop into this device. I have never loaded any firmware or other software into this device other than those updates downloaded from xbox live. Yet here I am unable to play the last two games purchased because my xbox is deemed to have been tampered with and therefore I most be doing something illegal. I do appreciate and respect the need to protect the intellectual property of game makers. However, when that leads to a loyal customer who has always played by the rules being unable to play the $60 games he has purchased, than your efforts have gone to far. At present we (my son and I) own in excess of 75 different Xbox games and two Xbox units
(the newer black elite has not had this problem). As you can appreciate that is a considerable investment beyond the $600 for the consoles. Three separate calls to xbox support has made it clear that Microsoft is not going to help me with this situation. Now my only option is to sell this current Xbox to some unsuspecting person and go out and purchase a new console. Could it be that this is Microsoft's intent? Until now I had been satisfied with Microsoft's support for Xbox 360
and Xbox live. Now, I am wishing that I had invested in the
Playstation 3 technology. At least they know how to make their errors
good with their customers. My writing this email is my way of
communicating my dissatisfaction with Microsoft. How you choose to
respond will determine whether I continue to be a loyal Xbox customer or
choose to buy myself a new Playstation for Christmas.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1499 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1723 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1728 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1729 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in