Metro PCS Charges Internet

5th of Nov, 2011 by User232980

I am a customer of MetroPCS and have two phones registered with them for myself and my daughter. Recently my daughter went into the hospital where she will be for the next 6 months. When I went into the store to make my payment I requested that my daughters phone be turned off and I was told that I had to call a customer service rep to get her phone turned off. At the time I paid only the monthly fee for my phone as it is the primary phone and was assured that my phone would not be cut off. When making my payment in the store I was charged a $3.00 convenince fee and then an additional $2.00 for using a debit card. A few days later my phone was shut off for non-payment despite the fact that I had paid the full monthly payment of $50 plus there other assorted charges. I called customer service to speak with a representative to resolve this matter, and was unable to get through to a live representative until I paid the additional $30.00 for my daughter's phone plus an additional $2.00 to the company that processes payments for MetroPCS. I then had to hang up and call the customer service number again and was informed by their automated system that I would be charged for speaking to a representative, after being put on hold for 15 minutes, I fianlly hung up as I had to start working. I have decided to switch carriers as a result of this companies business practices which are unethical and reek of extortion, as I was forced to pay for a service that I did not want in order to speak with a live representative and they would have charged for that as well if I had been able to get through to someone. Since I am switching carriers I am now out the money that I paid for two phones, the money that I have spent for a month of service that my daughter will not be using plus my month of service that I do not intend to use fully as I'm sure that once I get through to this company to have my service disconnected I will be charged again and I have no faith in receiving a refund promptly with their shady practices.

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