Metro Entertainment Stubdot Paid $46 p/tkt and they sent me $29 Downgraded tickets Windsor, Connecticut

6th of Jan, 2012 by User778238

On January 3rd when trying to find an alternative to the ticket master website headache I found this metro entertainment website. Thinking that the deal found here was better than the ticket master one (which was not!) I purchased 2 promenade level tickets for the Ringling Bro Circus in Tampa FL. When I opened the FedEx pkg ($15 charge) I noticed they sent me tickets for the incorrect section, under someone else name and downgraded tickets instead. I called customer service but no one was available to answer my call. I emailed them 3 times but no succeed so I called ticket master and they told me they are not responsible for 3rd party sales which I understand. I tried to call this metro entertainment until finally someone VERY rude answer my call. At this point I was not crazy mad anymore so I nicely asked him to please explain to me why they sent me tickets that did not have my name, they were in a completely different section opposite to where the show was going to take place, and why I got $29.75 tickets when I paid $46.00 for mime. He explained that they sent me tickets for a better section, even though the section I bought was right in front of the event and I paid almost double price!!! And he said that's the policy and they could not cancel, reimburse or make any changes once the tickets are purchased. He said there was nothing they could do and that was it. He was very, very rude and unhelpful. I have bought tickets from third parties before but after this experience I rather to go through anything and buy the tickets from the original seller.... same as the airline tickets and hotels. Otherwise, what you thought it was a great awesome deal could turned into a nightmare! I will go to the circus with my son and I will enjoy it but I will NEVER buy anything else from Metro Entertainment and I will NOT recommend it to anyone either.

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