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mediacom cable charging nonordered adult movies to account atlanta, Georgia
1st of Dec, 2011 by User871120
Each month for over an entire year I have had to call Mediacom and complain about adult movies of $9.99 being charged to my cable bill every month. The charges are showing up every month around 2am and 3am in the morning when no one in the house is awake. It is only me, my husband and our little boy in the house. I am the only one with the PIN, their are parental locks on all those channels, content locks, title locks, etc. I even went as far as reducing our monthly movie charge to $0.00, and having to call in to rent a movie when we wanted to watch the $4.99 movies; and still the adult movies are being charged to our account. Today I called for the last time, they did refund the charges every month, but the hassle of this ongoing problem is ridiculous. I will cancel my service next month if it happens again. I see I am not the only one having this problem and this situation should be investigated.
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