McCown Company

FILLED my home with smoke, then DENIED it!!!

7th of Aug, 2013 by User50976

Several years ago McCown Company maintained the heating and air conditioning system at my home. (Had installed the air conditioning.)

Called TWICE for service on my oil furnace. It was COLD! Claimed all their technicians were busy. Finally they sent out a red haired young man. He spent about an hour and left.

System was not working.

Called again. They sent out the same "repairman." He spent about 30 minutes, could not repair it. and left.

Called AGAIN. Instructed the person on the phone "DO NOT SEND out the same repairman AGAIN!"

An hour later the SAME "repair guy" came out. =Heard a Loud BOOM in my basement. The Repair van left 4 minutes later. I smelled smoke. Looking through a basement window, I saw no flame. By the time my neighbor arrived to help, my home filled with heavy black smoke/soot and smelled of heating oil. Neighbor helped open doors and windows and air out my home after he determined there was no fire. HALF my home was filled with thick black soot.

Called another HVAC repair company. They came out. Fixed my furnace in 20 minutes. Presenting with their bill. Said my home filled with smoke 'because somebody repeatedly pushed the red "restart button" on the furnace and it caused an explosion.' "Any fool KNOWS you NEVER push that button MORE THAN ONCE or this happens..."

Called McCown with a report. Female I telephoned stated my problem had NOTHING TO DO WITH them!"

= "AGAPE LOVE" they advertize???

Called my homeowners insurance. They sent out an adjuster to inspect the damage. He stated my insurance had a $300 deductible, but it covered the damages. Cleaning company took 3 days and the repair/cleanup bill ran $4000.00!!!

I reported this to McCown Company. Female I spoke with on the phone stated ,she was sorry for the problem, but it is NOT their problem! I urged insurance company to pursue McCown in court. Never did.

So I was out the $300, was highly agitated, had to live in a motel 2 nights away from the comforts of home/my possessions.

They say the BEST advertising is 'word of mouth.' One must suppose, failing word of mouth, OTHERS must pay for expensive radio ads.

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