Master Tool Repair

Master Tool Repair Told me the pair I needed, when it was sent not even close, charged me restocking and shipping fee. Chesapeake,, Virginia

16th of Jan, 2011 by User635771

I did not know the correct part number to order for my air compressor. The one I had tried to order was incorrect. So I decided to call so they can tell me what I need.

When talking to the so called expert, I gave him the model number and the part number listed on my part/manuals I had on my air compressor.

He said that part number no longer existed, and I needed to get this one. So I said he would know. So I ordered it.

When I receive it, it wasn't even close to what I needed. When I returned it, they charged me a restocking fee, and of course I had to pay for the shipping.

I did call for a return number as instructed, but said I would have to pay both.

I called and talked to his supervisor, but he said I was incorrect, and they did everything right. Well obvioulsy they didn't otherwise I would have the correct part.

I should not only get my 8.20 back for the restocking fee, but 10 for the shipping. What a terrible customer service...

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Comments

4854 days ago by Mattyfemale

I am a local customer and I have ordered from this company many times. I have, also, ordered from Troy-Bilt, Sanborn Mfg (Coleman), Bostitch and others. They all have the same policy - you must provide a make, model, part number, etc. If the part number no longer exists, then a replacement part, universal part (or work around) is suggested. This information comes from the manufacturers - not a service center (Master Tool Repair). The companies charge a fee to anyone returning parts to them (including the service centers).
Customers need to call the manufacturer when they have a problem with a part or return policy; the service center is often a middle man.

4850 days ago by Jeff5683

I agree with Mattyfemale, if a part isn't available anymore, I then take a chance that another part might work with a little retro-fitting. Every company that I deal with usually charges a restocking fee UNLESS I offset the order with another part. It seems everyone wants a free ride today!
I have ordered parts for my nail guns from them and they are always friendly and really try to help me out.