Massage Envy

Massage Envy refusing to cancel my membership Renton, Washington

20th of Jun, 2011 by User870014

I've tried verbally and with written communcation to Massage Envy in Renton, Washington, to cancel my membership but they just refuse to do so. When I was there for a one time massage, the sales person/front desk person verbally told me that I cancel my membership at any time. This is very misleading because when I called to cancel and rec'd a return call, Jamie or Jennie said that I couldn't do that because per the agreement, I'm supposed to keep the contract for one year and that I need a doctor's note. This is very upsetting because 1) they are not a hospital to demand a doctor's note or letter so that a membership can be be cancelled; 2) they misrepresented in verbally stating that a member can cancel anytime but purposefully fails to let a member know that he/she actually cannot do that. I have tried cancelling my membership since June 7th by email and phone call. The manager and assistant manager were so arrogant to tell me that basically I had no choice but to pay for memberhips that I don't want. This is outrageous! They shouldn't be able to demand this out of customers or their members.

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