Marlene's Urban Bliss Failure to Deliver Product; NO Communication, Horrible Customer Service Kennesaw, Georgia

8th of Dec, 2011 by User658639

I order a custom slip cover on 8/25/2011 which has yet to arrive. The max quoted delivery time was 3 months, which honestly should have sent some warning bells off since they claim the product takes 4-5 hours to make. Anyways, 3 months later -- no slipcover. I have emailed and called them with no response. To make matters worse, since it's been past 45 days since I made the order via PayPal I have no way of getting my money back unless Marlene grants the refund. I have read other customer reports that it took 9 months to receive their slipcover! I don't care how "quality" your product is or that your small business is experiencing some "hiccups". They manner in which they treat their customers is absolutely unacceptable. Trust me, find someone local to make your slipcover. Even if it ends up costing more you do not want to deal with this company, they are an absolute nightmare.

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Comments

4725 days ago by Christine84

Agreed. I placed my order in July and have yet to receive it. I have filed complaints with the Georgia Better Business Bureau and the Georgia Attorney General's Office of Consumer Protection, but to no avail--Marlene is apparently not responding to anyone's phone calls. This is incredibly unprofessional and unethical. If I lived in the jurisdiction of the business I would certainly file a claim in small claims court to get a refund and/or specific performance. Please, do not place an order with this company.