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Market Traders Institute
Market Traders Institute (MTI) William Goldenberg, MTI provided faulty technical support and poor instructor support. I was dissatisfied with the ser
12th of Nov, 2010 by User574856
From the onset in May 2010, Will Goldenberg of MTI exerted tremendous telephone marketing pressure akin to harassment aimed at inciting me to take the forex market course at MTI.


a) He would repeatedly say all I had to loose was $250., the amount that would not be reimbursed in the guarantee.


b) He never explained the terms of the guarantee even if I asked. How can a novice understand MTI's unclear reimbursement conditions in the fine print without truly knowing what those conditions are? This is a scam trap to ensure that the client would never benefit from such guarantees.


c) He was quite pushy to get my signature and credit card number, exerting mental pressure to sign quickly even knowing I was reluctant. He said that if the Forex market was not for me after trying to learn, I would be reimbursed without question.


d) Furthermore, he said that I could learn it all through lessons at my own leisure at the rate of a couple of hours a day during a three months period.


e) He also knew full well that I would not benefit from the last condition of the onsite training because of travel distance and being cost prohibitive.


Practices resemble fraudulent telephone marketing practices preying on naive and trustful clients.


Once registered, MTI products started giving me problems in a complicated arrangement which was supposed to be supportive. From the onset, Andy Hall asked a few questions to supposedly create a rapport with the student but he had no time to listen to the answers; he would say that he would return to me and make promises of service that never came. He initially said that he would call in every Tuesday morning to check how the course was going and to answer any questions; he called once only. In your nebulous online distance education scheme, the client was expected to understand all the ramifications of MTI, the platforms used, the material presented, the operations of the institute, and to be available during daytime regardless of one's other daily occupations or work. This was contrary to the initial treacherous telephone sell.


In the three months, I repeatedly complained about the technical difficulties with the online course and its material yet very little was done to alleviate the frustrations caused by the misfit. The misfit as I explained was that there was too much to learn quickly in using the software, accessing the classes by phone, and getting clear direction as to the syllabus and its functioning. In fact, after a complaint to W. Goldengberg, he sent me the syllabus two months into the course. To my surprise, this seemed clearer than two months earlier but there was little time left to complete the course. I stated that my motivation was weaning given the complexity of the MTI system and the sheer high demand on my time; he said I should return to lessons 4 & 5 to learn the basics and that I could be placed on a one-on-one tutorship. This never happened. My expression was clear that I understood that Forex trading was not for me, naively thinking that a reimbursement was in order. Goldenberg said that I should instead learn the basics. I was funder the understanding (following his initial sales pitch) that if I didn't learn the material with confidence, there would be no questions asked and reimbursement was imminent.


Several weeks after further trials in August, I came to the conclusion that the MTI learning system was not leading to confident trading and that it would be ridiculous to continue.


I have found that MTI provided faulty technical support and poor instructor support. I was dissatisfied with the service and treatment from the beginning to the end. Every complaint along the way was not dealt with appropriately by MTI.


There are hidden costs associated to accessing a data bank on a monthly basis. Furthermore, nobody can truly understand MTI's garantee conditions at the onset because the client would need to know all the details of how what they entail, and more about how they are going to be ripped off.


I feel cheated and ripped off by MTI.


My request is for a full reimbursement as was verbally, initially promised by Will Goldenberg of MTI. Response was that I did not meet their garantee criteria.


So much for fairness and lies, so much for the great American dream and its cheaters, lies and conniving marketers.

Comments
4930 days ago by Market-Traders-Institute
Dear Poster,

There have been several months since your post, and it sound as if you had what seemed to be a very challenging experience. MTI takes our responsibility for our product, service and reputation very seriously. To eliminate, some of the incorrect statements published about MTI, we have implemented stringent new client polices, to prove that we are not out to scam anyone. Our goal is to give you a good quality education that will train you how to execute trades in the market that you are comfortable executing and not trades that have been recommended to you by others.

We have associates available to assist you from the first time you speak with someone at MTI to the completion of your education. MTI wants you to have the knowledge and comfort of what you purchased, how you purchased it and if you are not satisfied how you can exercise your 100% refund guarantee.

The sales specialist reviews your finance contract, the UTP purchase and the Company refund policy before they move forward. After the sales specialist speaks with the client he sets them up with an appointment with our Orientation specialist. The first part of the orientation is to again review the finance contract, UTP Purchase and the company refund policy, as well as the MTI websites. If there are any major questions or misunderstandings the client is referred to the Sales Manager for clarification. If the Sales Manager cannot resolve the misunderstanding, then the contract is canceled, and we part ways. The clients that choose to continue are assisted by account manager to assist the client with any questions you may have throughout the education.

Since, late 2010, we have change our education platform, we no longer send out discs. All of our education is now web based. The only program that needs to be downloaded is our charting program and only if you choose to use it. You do not need to use our charting program to complete our education.

There are additional classes and resources that we offer outside of the education cost, but you do not have to purchase them to utilize the education. Certainly these resources would assist you with the education or even after you complete the Ultimate Traders Package.

Again, MTI is committed to provide the best Forex Education available and we strive to provide the best customer service in the industry. We have a committed customer Service and tech support team available, Monday through Friday, between the hours of 9-6 EST., to help resolve any issues presented to ensure that your experience with us is a comfortable one. If your issue needs to be escalated, we have a customer service manager who can help trouble shoot and resolve your issue.

Again, MTI takes our responsibility for our product, service and reputation very seriously. I am sorry that you did have a challenging experience with us, but we are very interested in getting you back as a satisfied client utilizing all of the new tools and resources at your disposal. Please give us a call to go over how you can get back involved, 1-800-866-7431

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