Dear *******, Thank you for your order of the magicJack on 11/30/2010. Due to the overwhelming demand for the magicJack, we are at this time only accepting orders from those who have not previously ordered a magicJack. Please visit us again in the future and we will try to accomodate everybody. We are pleased to announce that magicJack's are now available at Radio Shack and Best Buy. Please click the or link if you would like to order your magicJack today. Thank you for your interest in magicJack. Yours truly,
magicJack

Well since you ar not trying to buy another jack but renew your subscription you are obviously being scammed . so you log in and chat with customer service . They will tell you that your account is " under review " . What does that mean ? They will not tell you and if you press the issue they will simply stop the chat . They will tell you that they are looking into it and will get back to you soon which of coarse is more BS .

This will happen everytime you try to renew and everytime you talk to CS on chat.

File a consumer fraud complaint with the FCC , BBB and yours and theirs ( Florida ) attorneys general