It's now November 29 and they still haven't credited our account yet. We've called 5 times, each time the agent gives us some lame excuse for why the credit hasn't posted - the latest is that they didn't realize that their new computer system didn't handle refunds, only charges. Somehow that's the only excuse I've heard from these people that I believe.

Their mats seem to be pretty high quality, but they're very expensive. For a company whose motto is "We strive to continually exceed our customers expectations" they sure have a funny way of showing it.