M.R.Carter,LLC. M.R. Carter stole my money, they are thieves and liars!!!!!!!!!! Port St. Lucie, Florida

11th of Dec, 2011 by User252497

M.R. Carter,LLC contacted me on July 14,2010, that's when the problem started. I opened Account Number MRC10003318 to receive assistance in getting my credit card percentages lowered. M.R. Carter took $595.00 from my two credit cards. Their contract states that if they are unable to assist me, in getting my credit card rates reduced, I would be refunded in 30 days. I have kept my credit card statements from July through December 2010, I was not refunded. Tim, from M.R.Carter's refund department said that i had claimed fraud, this is an outright lie!!!! I contacted both of my credit card companies, they said I had not claimed fraud, there was no record of fraud. The Action taken by M.R.Carter forced me to close both credit card accounts. I contacted the BBB for some assistance and the Florida Department of Agriculture and Consumer Services, for some assistance, unfortunately they were unable to help very much because M.R. Carter,LLC failed to co-operate. I am not the only person that has been frauded by this company.
It is now December 2011 and I still have not received my refund!!!! I feel that M.R.Carter,LLC are fraudsters and liars. I could not afford to lose this amount of money, they are thieves and should be put out of business.

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4728 days ago by BillSwech

This was on Invoice Number: 4789 under the Name of: William Swech. The amount taken from card with number ending with the numbers: 0264 for the amount of $795.00USD on Mar-03-2011 by Rob on behalf of M.R. Carter, LLC. On Mar-03-2011 I was called by a Rob, a representative of M.R. Carter, LLC about a deal that they could lower my credit card interest. At first it sounded great and I took it. Then after I said yes too it I looked into it, and also my gut feeling told me NOT to take the deal. So on Mar 08, 2011 I emailed Rob and told him I would like to CANCEL our agreement and he called me and tried to make me stay with the deal and I said no thank you I would like out, I just didn't feel right about it. He told me at that time it would take a couple of weeks to refund your card ending in 0264; I said okay and left it. Then I received a package from them and I called Rob and asked him what to do with it. He said just put "CANCEL" on it and return it to us. Since I CANCELED it on Mar 08, 2011 and relieved this package on Mar 16, 2011 I didn't think I would run into any problem, so I sent it back. I have been patient since Mar 8, 2011 waiting for my refund and still didn't get it. Since
Mar 8, 2011. I have emailed them and a Felisha has called me and said it will take about 14 days that was July 5, 2011 and again on Aug 25, 2011 I called again and Felisha said it will be another 2 weeks this now Aug 25, 2011 and now I have to wait until Sept 8, 2011 for what another 2 weeks? They only have to refund my $795.00USD to my charge card and that will be it. As they have NOT DONE ANYTHING FOR ME, to make them hold my money like this I don't know what the hold up on my REFUND is, they have being getting interest on the $795.00 since Mar-03-2011 and we have being paying
the interest on the same money that they are holding. Isn’t there any way to get our money returned to us; PLEASESOMEONE HELP!!! And, Thank you. Bill Swech (705)693-5872
On Oct-28-2011 at 11:30am Ontario time talked to Daniel and she said that their refund office was down as they were doing some software updates and won`t be opened till Wed Oct Nov-09-2011. Told her I will be calling back at that time. She did NOT return my call as the secretary said she was hospitalized and could not. She then handed me the phone to the head rep of the company, who wouldn't give his name and said a company called Cynergy Eaeta paid back to me the$795.00USD and that they went out of business and I will NOT be getting anything else.

What would satisfy your complaint?
Just return the $795.00USD that they took from our credit card. They NEVER even used it and have being collecting interest on the $795.00. We have being paying the interest. They say they have had a company credit back; we have NO info on where they sent it. M.R. Cartier TOOK the MONEY so they MUST have it in THEIR ACCOUNT. Just put it back.