Luxury Parlor

Luxury Parlor LuxuryParlor, luxuryparlor.com Appalling business practices, Internet

14th of Nov, 2010 by User982838

This company is unbelievable. I only wish I'd looked at online reviews of the business before placing an order with them.
I placed an order and received an e-mail confirmation with my order number that said I would receive a notification as soon as my order shipped. Nine days (seven business days) went by, and I heard nothing further. I called their customer service line - no answer. I used the contact form on their website and informed them that I had not received a shipping notification nine days after placing my order, and that I wished to cancel and would be disputing the charges if they were not reversed within a couple of days. The original charge of $32.03 disappeared from my account history, but since these people are clearly pretty sleazy, I kept an eye on my account, and what do you know? Many days later (two weeks after I placed the original order) a charge showed up for $17.27. I contacted them via their website once again informing them that I had been charged again, still hadn't received a shipping notification or any other kind of communication from them, and would be disputing the charges and filing a complaint with the BBB if the charge was not reversed within 24 hours.
Well, a package from them turned up the next day, with less than half of the items I had originally ordered (since the items not included were discontinued, sough-after items, I'm guessing they claim to have them in stock on their website to lure people into ordering from them). After the initial order confirmation, I never heard a thing from them - no acknowledgement of my complaint, no shipping notification, no alert that I would only be receiving a partial order.
These people are horrible, and looking at other online reviews apparently I'm one of the ones lucky enough to actually receive anything at all from them. STAY AWAY!

Track this Report 0 Comment | Post a Comment