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| Lube Depot and Repair, LLC Unsafe/under rated tire put on vehicle Clayton, Delaware |
| 6th of Dec, 2011 by User827405 |
| My name is Joseph M. Ciavarelli. On September 16, 2011 I purchased a tire at Lube Depot and Repair, LLC in Smyrna , Delaware. I thought that I would give my business to a local company instead of going to one of the big chain stores. When I went in I asked the attendant for the cheapest tire rated for my 2000 Chrysler Voyager. Trusting that is what I would get I didn’t second guess it when I picked up my vehicle. The other day, I believe it was November 29th I pulled in to the driveway and happened to look at the tire. It didn’t look right, the outsides of the tire are completely bald and the center is bubbled. I wasn’t able to bring the vehicle in until Saturday, December 6th. Explaining the situation to the person at the counter… how long it’s been since I purchase the tire and approximately the amount of miles (5000)that were put on the tire. I also said to him that I can’t find the paperwork on it for the warranty. He printed out the paperwork for the tire, but said there wasn’t anything that he could do for me until Tuesday when the individual who sold me the tire was here. I told him that thing isn’t safe can you or someone go look at it. He had a technician go out and look at the tire, he came back in and said that the tire was a Trailer tire. I asked him “What do you mean a trailer tire?†Nobody told me it was a trailer tire. I asked for the cheapest tire for my vehicle not one that is NOT supposed to be on there. The gentleman at the counter looked at me and said “How do I know thatâ€. I said cause I’m telling you so. I then asked if they would replace the tire with a proper tire, again I was told I can’t help you until Tuesday when the guy who sold it to you is here. At this point I will admit I got mad….I said that tire isn’t safe, I looked at the tech who went out and checked the tire out and asked him if he would drive on that tire…and he just shrugged his shoulders and put up his hands. Understandably he didn’t want to say anything that would affect his job. Very frustrated I went to leave and noticed a card on the counter for the partial owner. I picked it up and figured I would call him and bring it to his attention, and for some reason I asked the individual if this was him. He said yes it is. I again asked if he was ok with me leaving his establishment with an unsafe product. Again he said I can’t do anything for you. I explained to the owner that if that tire had blown out it could have killed me and or my family. Finally he said he would call the Dover shop to see if there was a tire that it could be replaced with. After waiting at least 20 mins outside with my 5 yr old daughter, I went back and asked what was going to happen. He told me that he spoke to the individual that sold me the tire and he said he†told you it was a trailer tireâ€, I in response told him that his Tech was full of it. That was never discussed and I am a fairly intelligent individual and would have questioned it. He offered me a used tire, I told him “No that’s not going to work. Your company was supposed to give me a tire rated for my vehicle that’s what I want. He offered to put the spare on the vehicle free of charge until something could be worked out. They changed the tire and I left for the day. I went back on Monday December 4th around 1:00 and both the partial owner and the owner were there. I re-explained my position to the owner, and he pretty much told me that he didn’t believe me that I didn’t ask for the trailer tire. I said why would I put a tire that’s not supposed to be on my vehicle on it? He said “I don’t know I have seen worseâ€. I said I’m sure you have but I didn’t ask for an unsafe tire to be put on my car. I asked for my money back because your company put an unsafe tire on my care and was told no…I asked for the tire to be replaced and was told it would cost me an additional 30 dollars because that’s how much a tire rated for my vehicle was. I told him no you could have killed me and my family by allowing that tire to even be put on my vehicle…I want it for free, for the fact that I could have been killed, and was told no. The offer that I gave you was final. Some background information…the three other tires that I have on my vehicle are properly rated for it..and at each store that I purchased them I asked for the cheapest tire, and at each store I got a tire that was properly rated. I’m asking for your help in this situation, how many people has this establishment defrauded by putting the incorrect equipment on vehicles, unsafe equipment that could possibly kill the people in that vehicle. They think that I am just trying to get something from them for nothing. At this point I am going to replace the tire obviously but I would like my money back from them so that I don’t have to pay for it twice. Hopefully the information that I have given you and the attachments provided will be enough for you to look in to this matter. |
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| On september 16, 2011 Mr.Ciavarelli visited our shop. He requested one tire and oil change. He inquired about the price on the cheapest tire we sold in a size that would fit his vehicle. The technician informed him that the cheapest tire we sold in that size was a trailer tire and that it was not rated for normal driving conditions. Mr.Ciavarelli insisted that we sell him the tire as he did not want to spend the extra $30 on the proper tire for his vehicle. Mr.Ciavarelli returned to our shop over 80 days later and demanded his money back for the tire that he had driven on for 5, 000 miles. Mr.Ciavarelli decided to purchase a trailer tire for his vehicle, it was not covered. In an effort to satisfy Mr.Ciavarelli we offered to replace the tire with the same, proper rated tire as the one we originally advised him to purchase at a cost of $30 which was the difference between the trailer tire and the proper tire. Mr.Ciavarelli then insisted that he would not pay the difference and that he wanted us to replace the tire immediately for free. We did our best to satisfy him and even offered him free mounting and balancing, but there was nothing we could do to please him other than giving him the tire and labor for free which we were not willing to do because of his poor decision. We then rotated the tires out with the spare tire that he already owned to get him through Sunday and Monday so we could talk it over on Tuesday without leaving him in an unsafe condition. Mr. Ciavarelli finally agreed to have us install the spare and rotate his tires so that his 2 good tires were on the front of the vehicle. This was all done at no charge to Mr.Ciavarelli. We assigned three technicians to ensure that Mr. Ciavarelli did not have a long wait time. We regularly offer financing options to customers who are in need of service work and cant afford it. While discussing all the options with Mr. Ciavarelli our owners and technicians were all friendly, approachable, honest and knowledgeable. Mr.Ciavarelli then proceeded to defame our shop over the internet. If that is not enough, he spent a couple of days driving up and down the street and honking his horn for four blocks in front of our place of business which is located in a residential neighborhood while he drove his vehicle with defaming statements painted all over it. Mr.Ciavarelli then parked his vehicle in our parking lot with the defaming comments on it with the intention of harassing our employees/customers and when asked to leave he barked out a few curse words and proceeded to park across the street until we had to contact the local police department who then informed him of the right and wrong ways to protest. Our Company has an 80% rate of return from our customers meaning our customer service is very important to us. We are sorry that this customer is unhappy.. |
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