| Louis Pools |
| Louis Pools of Frisco (Deceptive, untrustworthy, lack of commitment, non-professionalism) frisco, Texas |
| 15th of Jul, 2011 by User266886 |
I have personally used Louis Pools of Frisco and I have to say that it was very
disappointing. Near the end of the project Michael Roeder, Owner, asked me to make final payment to him even though the project was not yet complete - he said that he is right here in
town and was not going to go anywhere; so against my better judgment I did.
That was December of 2010 and it is now June 2011 and I am still chasing him
with items that still need to be completed. If that was not enough, he damaged
part of my outdoor living area when he was acid washing my bar top, said he
would take care of the damage - and still not taken care of. All during the process he kept saying "Trust me, if you don't like it I
will change it out, my goal is your complete satisfaction" when we would
inquire about something we were not sure of. We went to him on one of the items
we questioned when it was being installed, shared that we did not like it and
wanted him to change out - he said that he already had too much $ and time
invested in the project and shared that he would not do it. I asked him about
his "Trust me" statement; he said that he was not willing to follow
through. That step of faith cost me an additional $1,800 to fix myself. Louis Pools does not return our phone calls and does not respond to our text msgs anymore. I am
someone who likes a return phone call, believes that communication is important
and feels that I need to trust people that I am doing business with - none of
which I feel I have received from Louis Pools of Frisco. My next stop is the BBB and then a few
additional stops in City of Frisco. Louis Pools of Frisco built an outdoor living room area to
our home. Contractor asked to be paid balance due prior to completion of work,
he was paid against my better judgment. Final payment was made to Louis Pools
of Frisco December 2010 and it is now July 2011 and work is still not
completed. Work to still be performed or completed is as follows: 1) Install
plastic electrical cover to existing outlet on patio. Bid to purchase and
install - $100.00 2) Existing patio floor was not evenly sealed and needs to be
completed or redone. Patio is 550 sq ft and we have a bid to complete ourselves
for $1,650.00, $3.00 a sq ft Items to be reimbursed for:
1) Contractor damaged "Kegerator Door" (Refrigeration unit for an
outdoor keg) while acid washing bar top. Contractor said he would replace door
as damage was due to his negligence. Contractor said replacement door was
purchased and shipped from manufacturer and he would replace upon arrival.
Contractor shared that door was purchased in April and it is now July - door
still not delivered or replaced despite numerous phone calls and text messages
to contractor (Michael Roeder - Owner Frisco Pools of Frisco). I was told by
him that the cost of the door was approx. $400.00 2) Throughout the building
process contractor continued to promise us that he would replace anything that
he did if we did not like it, he would say "Don't worry about it, if you
don't like it I will take care of it. My goal is to make you happy!" The
bar top that the contractor choose to install was "White Limestone"
which is very porous. We questioned him on this as he was getting ready to
install. Contractor said not to worry as he was going to put a sealant onto the
stone, which would not allow staining. He again said not to worry that if we
did not like it that he would replace it. Well, bar top was installed and
sealant was applied to the stone and within a week we were noticing stains in
the stone from contractor tools and drinks. When asked about them he said that
they would come out with warm water and a brush when applied, they did not come
out after numerous attempts. He then suggested to use an acid wash. We said
that we were not comfortable doing that ourselves but suggested for him to do
it if he wanted to. He agreed and during the process is when he sprayed the
Kegerator Door with some of the acid wash and damaged it; his attempt to remove
the stains on the bar top with the acid wash failed. We then shared that we
wanted him to replace the bar top as he promised during the construction
process. He said he could not do that as he had too much time and money
invested into the project already. I asked him what his promises meant to us
and he could never give me a clear answer. He referred us to another contractor
who came out and gave us a bid to sand down the bar top which would help remove
some of the staining and then to stain the bar top with a dark stain and then
use a proper sealant which would not allow staining going forward. The bid to
do this came in at $1,750.00 for which I went back to Louis Pools and asked him
to pay this instead of replacing the stone on the bar top. He said he would not
do that. Since Louis Pools of Frisco would not follow through on their verbal
contract, we hired that contractor and paid for the work performed which did
cost us an additional $1,750.00 as stated above. |
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