Logitech

Logitech Quality and Customer Service Don't Exist Draper, Utah

27th of Dec, 2010 by User752339

Ordered Logitech outdoor security system with three cameras Oct. 2010. Camera #1 went out after a month; called tech support on 12/13 - after various tests, they determined camera was defective. Said replacement was being sent out 12/13 and sent return label for defective camera. They received defective camera 12/20; when I was supposed to get my replacement. After several emails; they finally told me my camera was still waiting to be shipped from the warehouse as of 12/27!

Now, camera #3 has gone out the same way, so I only have one security camera working. They don't want to stand behind what they sell and lie to the customer. Product quality sucks and so does customer service. Am reporting them to the Attorney General in Draper, Utah for fraud. Other than ripoff.com this might help.If they are listed with the Better Business Bureau a complaint needs to be filed there too.

Hope I can get the replacement cameras soon.Their reputation needs to get around, fast, so others don't get scammed into buying their defective products. People have asked me how I like my security cameras and I have told them "they're great for about a month" because after that security is nonexistent. And don't even think about customer service as that doesn't exist either.

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