| Live Drive |
| Live Drive livedrive told me to shut up several times, accusing me that it was MY fault Media, Pennsylvania |
| 25th of Aug, 2011 by User976451 |
Signed up for their Trial on July 11th 2011 for their 14 Day-trial - canceled the account on July 16th,
cleaned out my test folders [they are an online data storage company]. Received an email from them, aknowledging my cancellation - but also asked for an email back to state the reason why. I hit reply in outlook, and my reply was sent. Did not hear anymore from them. On July 27th 2011, the company charged my bank account anyway.
My accountant sent me a snapshot of the WellsFargo account. I contacted Livedrive.com by email again, requesting an immediate refund for an unauthorized charge. Again, did not hear back from them. Until today, where they tried to charge my account AGAIN. Since there is no phone number listed for the United States [where they supposedly have an office], I called London. Dealt with Kevin [thick english accent/hard to understand], who asked for my verification number, which I gave him. Immediately I was bombarded with the accusations, that it is my fault for not replying. I tried to get a word in to tell him that I have all email records right in front of me. But he simply continued talking that it is all my fault. My voice got louder to get it through to him, that I had something to say and that I have proof [delivered sent email in Outlook], but he simply said finally to me SHUT UP. I said, you don't say to me shut-up, he replied ...I just did, then continued to say several times shut-up, shut-up, shut-up. I stopped trying to proof my case and went silent, then in a patronizing voice he said - not, we get somewhere, it would only have taken 3 seconds if you would have shut-up, instead of the 5 minutes on the phone [mind you - I am paying for this call], we will refund your money. I ended with the request to send me an email, so I have proof of that statement. Did receive an email right after, starting out with the same accusation, that I never emailed them - but they will refund my money in 10 business days. It is apalling, how a 'customer' get's treated - they should not be able to do business in America, where there is hardly any recourse. I had never been treated so rude. This tactic may work in England - but is not tolerated in America. |
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I bought one of their packages but never actually got to use it because it failed to install properly. I reported it, but got nowhere with them. I subsequently discovered on their support site that the error I encountered has been around since at least 2010. They haven’t been able to fix it for two years!
They provide support, but only in the form of online reporting, and responses are either slow or in my case non-existent (so much for responding in 24 hours, as per their claim!). What really got me was the fact that as an existing customer, I was unable to speak to anyone at Livedrive (support department, billing or anyone else). They simply don’t speak to their existing customers and you can’t get hold of them. Only if you are a non-existing customer i.e. interested in purchasing one of their packages can you get to speak to someone in their sales department. They obviously do not care for their existing customers, because if they did, they would not prevent their customers from contacting them directly.
The Livedrive forums (which you can only access as an existing customer) have threads from people who encountered the same error; people who were unable to back-up data; people unable to access their files, and more worryingly, people who lost data. When I saw this, I became deeply worried. It was then they I decided that I didn’t want anything to do with Livedrive.
I do not believe they have adequate facilities/infrastructure to deliver their products. Bottom line in my experience: Livedrive promises more than they can deliver. |
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