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Light in the Box Email for Returns Didn't Work Internet

17th of Dec, 2010 by User637935

I ordered an orange dress to attend the Marines Birthday Ball. I ordered up a size but when the dress arrived it didn't fit.I promptly emailed them to let them know on November 7 and I received an email that that would email me an address to return the dress for a refund.When I didn't hear from them in 48 hours, I email them again. The email came back stating that the email address didn't exist.I wished I had checked Ripoff Report before I used this company. The photo are beautiful but this company is a ripoff.Then had the audacity to send me a survey about the service three days later-horrible! My credit card company is not refunding my money. I can't believe I got ripped off just because I was supporting our Marines!

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Comments

4895 days ago by Zaina

I really want to return tiara that I got from you days ago.I emailed you about it I Forgot my pass word please to reply me on this email [email protected] as desparently need to return the tiara as soon as possible before i travel for my wedding

4874 days ago by LightInTheBox.com

Dear Customers,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com