We arrived on Sat 1/15/11 AM after driving for 3 hours to find out the seats were not heated. That would be $500 for us to add that option. Weintended to write a check and drive home with the car. They would not honor their verbal committment and either put in the heated seats or take off $500. I even offered to split the difference and they would only have to take off $200. They would not honor their internet verbal price and committment. Unfortuneately Alan was not in yet that day and so we were forced to work with Carolina's boss (used car manager on duty)who was a very unprofessional jerk. He was very arrogant and rude and said their word meant nothing until a signature was put on the paper. He kept pointing at a piece of paper and saying no ink signature. This dealership's word means nothing and they lie or do whatever it takes to get you there and then practice fraud to make a sale. Terrible experience!!!