On April 2007 I entered into an agreement with Liberty National Financial for them to fulfill the FMCSA requirement for freight brokerage. According to our agreement I needed to send them a sum of $10,000 to keep in a trust account. I could cancel my agreement at any time giving them a 30days notice and another 90 days for any upcoming claim. On February 2010 a carrier company filed a claim towards my bond for the amount of $4235.00. I had sent copies of the checks to Liberty National proving that the loads that was in dispute were actually already paid. On August 2010 I requested my account to be closed and for them to send my 10,000. Therefore, I was aware that they would deposit my money around November I needed to wait the 90 days period.
However, when deadline approched I called to find out my wire status which I was already waiting on for months. Josh the (manager) told me that the money was going to be wired the following day. Guess what? nothing was wired on the following day, so I called him again. He told me that he did not know what happened but he was going to wire again. Guess what? nothing again. He promissed my money for 3 conscutive days and nothing came through. So, I was very stressed with the entire situation so I asked him what was going on. Then he told me that he could not wire the money because I have a claim that had not be closed yet! What Claim? I asked! the claim that was opened back in February? so you mean that you had 9 months to investigate a claim and yet the claim is not closed? he could not answer my questions. So, again I had to provide the checks showing payments. And now they do not answer my phone, I only voice messages and they never return my calls.
Indeed, they wired a partial payment but kept the claim amount. He told me it was a favor.. A favor? this is my money! and I had shown proof of payments therefore THERE IS NO VALID CLAIM. Apparantely, they do not want pay either party but instead they want to keep the money for themeselves. The paperwork provided by the carrier as a proof of a valid claim does not even belong to my company and yet Liberty National accepted the claim. Even if it was a valid claim isn't 9 months enough time to come to a conclusion? I guess not at least not for Liberty National.
Now, they told me that everything I need to ask I have to type a letter and fax them over, because they do not want to speak to us anymore. In fact, I did typed a letter on December 7 and guess what? no answer yet. But if they take months to investigate a claim maybe they will take months to type a responde letter as well.
I have been in business for 3 years, and Liberty National Finance had demaged my business by not acting professionally. I do not recommend anyone to open a trust fund account with them, they will take your money and will not return to you. Now I have to hire a lawyer to take this case forward because I cannot deal with this people anymore. They are taking the same path as Oasis did a few months ago. |
