LG electronics you don't get what you paid for Englewood Cliffs, New Jersey

17th of Dec, 2011 by User441935

On July 3rd of 06 we decided to purchase a new t.v. Being a firm believer in "you get what you pay for" we opted to spend more, $1800 to be exact, on a LG t.v., model 37LC2D.............. boy, were we wrong. Our t.v. died after 5 1/2 years. I called our cable carrier thinking that possibly there was a problem on their end and they conducted tests on 3 different occasions and everything was fine. The problem is the television itself. When I called the customer service department for LG, they said there is nothing they could do and the representative actually had the gall, in his smug voice, tell me that sometimes this "happens" to luxury items. I couldn't believe his attitude. A customer spends a lot of money thinking they are getting a quality item and 5yrs. down the road the item dies and he tells me" this happens".............................no it shouldn't happen but if it does, a decent corporation would surely try to make things right. I would NEVER buy or recommend any LG product to anyone................. there are so many other quality brands for a lot less money, and longer life spans. No need to ever purchase any item from LG.

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