lastminute.com

lastminute.com Travelocity NO CUSTOMER SERVICE of any kind only NO ONE resolves problems with tickets or the insurance they sell you. On line, Massach

15th of Dec, 2010 by User678355

It is virtually impossible to get in touch with a living person. They keep you on the line and then you get connected to numbers in foreign countries with people who hardly speak English.
After days of calling a series of numbers I found out that the ticket I bought (1,300 dollars) from lastminute.com WAS NOT last minute .com but Travelocity (?) no one informed me before then since I received a confirmation mail form lastminute.com after the purchase. Then if you need to make any sort of changes, you cannot do this through the ailine, you have to go back to them, because they are the agent , so they have to call the airline to make the changes. BUT you never get to the right place or the right person , becasue they keep transfering you or giving you different numbers, or you simply hang on listening to the music on the phone for ever. I have wasted day after day on this. The airline cannot help you Then I purchase travel insurance with them. Dont even try to get to them, when I called a number I found somewhere (no number for the travel insurance on the confirmation email last minute.com sent to me)
they told me that they no longer cover last minute .com so I had to call a series of other numbers they kept giving me.
I have bee unable to contact anyone who could give me an answer. When I said I want to CANCEL the insurance since I already established that they would be worthless n case I needed them, they refer me back to lastminute.com /travelocuty and then it starts all over again.
Apparently they do not train their people, or they are simply a scam. I dont know what to think after this experience. They are a nightmare. NEVER PURCHASE from these people go directly to the airlie, they cost the same price.

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Comments

4931 days ago by William113

I agree -Do not purchase from them. The airline American were very helpful when my passport went missing, and agreed to take over the booking but could not get last minute to release the booking. Never return calls, all from India and with premium rate numbers. Nothing last minute about this company and the prices quoted on the web site do not exist- they require you to phone them claiming that prices change daily- but they do not double and on the airline web site they are fixed.
Lastminute use the fishing technique- low price and then phone them- when u hear that terrible indian accent -put the phone down. Would you ever want to phone them for help!!!