Consumer reviews and reports on scam companies, bad products and services
LA-Z-BOY
LA-Z-BOY Chair fabric wears out in 2 years Monroe, MI, Mississippi
30th of May, 2011 by User796310
I bought 2 La-Z-Boy recliner/rockers the same day in December, 2008 and within one month the mechanism on one chair failed and all the mechanisms were replaced. Now the fabric is wearing out and is down to the backing (threads) on both chairs. After contacting the store with no response, it was time to notify the manufacturer. When the manufacturer was contacted via EMail, the response was as I expected. They told me that the fabric only has a one year warranty and they could do nothing. Even though I explained both chairs' fabric was wearing out at the same time after only two years there is apparently nothing they will do to fix the problem. I had two La-Z-Boy chairs for 20 years with the same type and color fabric and never had a problem, so they must be using Chinese fabric that is cheaply made. Please be aware that these chairs are no longer of the quality that this company was built on and stay away.
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