KLM

KLM Scam technique performed by KLM online ticket purchasing website , Internet

11th of Jan, 2011 by User562352

I am claiming that KLM is conducting a scamming technique on their reservation website, portraying convenient flight segments which afterwards are modified by the computer without a proper notification/warning to the customer. A reservation was made on-line at KLM.COM on December 19 for a flight schedule to depart Atlanta on June 3rd 2011. The website presented me with a number of choices and, since I am travelling with my wife and daughter, I selected the following segments which gave me the shortest available total flight time: KL0622, ATL-AMS, 22:25-12:50, 6/3/11 KL2701, AMS-OTP, 14:15-18:05, 6/4/11. KLM's computer, upon submitting my final selection and authorizing the credit card charge, however, has changed my second segment chosen, without my knowledge, and gave me: KL1379, AMS-OTP, 20:20 - 00:00, 6/4/11. For the flight received I would have had to wait in Amsterdam 7h30' instead of 1h25' as I originally ordered. I contacted KLM after only 7 days, i.e. as soon as I realized the modification of the original flight path ordered. In a very non-professional manner I was denied any attempt to explain the situation and I was told that "I should have acted within 24 hours from receiving the confirmation email if I wanted any refund or modification of flight path". This implies that, since I wasn't checking my confirmation email, I was supposed to swallow whatever KLM issued to me. In my opinion this is a scam technique that attracts customers in believing they have seats on a particular flight, but then KLM is issuing the tickets in next available flight. The "notification" of this change is buried in the "confirmation" email sent once the reservation is done. If the customer doesn't check, there is no chance for him to either revert to the original or get the money back. KLM has consistently passed responsibilities to Delta and back to KLM. I have obtained from Delta, no less than four telephone numbers I was supposed to call. I called them all and after sometimes waiting 1 hour to speak with someone, they consistently didn't want to talk with me. Please, if you order tickets from KLM.COM, do check your confirmation email and contact KLM immediately if you see the scam applied to you. Otherwise you might have to prepare a sleeping bag and use it while waiting for your next connecting flight...

Track this Report 0 Comment | Post a Comment