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| Kerstin Fossen Kerstin Fossen, KerstinFossen.com, FossLounge KERSTIN FOSSEN, FREELANCE CONTRACTOR, ROBBED MY COMPANY $2,000.00! DURING THE HOLIDAYS! W |
| 17th of Dec, 2011 by User880256 |
| Kerstin Fossen is the shadiest graphic designer I can ever imagine. Kerstin Fossen has a beautiful custom website for herself but she does not care about her clients. Kerstin Fossen misses deadlines. Kerstin Fossen thinks she is better than you. Kerstin Fossen only cares about collecting money. Kerstin Fossen does not read the creative briefs that clients spend the time filling out. Kerstin Fossen uses templates although she promises custom designs. kerstin Fossen is busy searching for new gigs when she is late on delivering her current projects. Kerstin Foss charges you for work she does not complete. Kerstin Fossen hides behind her email. Kerstin Fossen hides behind her voicemail. Kerstin Fossen is an excuse maker. Kerstin Fossen is a liar. Kerstin Fossen is a thief. Kerstin Fossen knows nothing about customer service. |
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Here are the quick facts about working with KerstinFossen.com and Kerstin Fossen:
- Her email communication was HORRIBLE. She never responded to your emails, but instead sent you a completely new one so there was never a complete trail of a conversation. Her emails were also often nonsensical; the grammar and spelling were horrible
- She never gave us a straight answer. We'd ask very specific programming questions, and she'd dodge the question which we later found out was because she did not have the technical knowledge to answer it.
- She would present us with "updates" as she referred to them, and then present them as the finished product. None of the "updates" ever resembled or came close to meeting the initial requirement agree upon at the beginning of the contract. Most of what she gave us was out-of-the-box wordpress plugins, most of which we had already tried ourselves before hiring her, that did not come close to meeting the requirements.
- She is nearly impossible to reach by phone. I would sometimes call 5 times a day at different times trying to get a hold of her. She would never answer. We would be lucky to speak with her once every 2 weeks, and that was only because we'd call from a number she in unfamiliar with to catch her off-guard.
- She strung us on, and on, and on. I can't tell you how many emails we got saying she only needed 5 more days, which then turned into 5 more business days, which then turned into 1 more day, which then turned into something else. It was incredibly infuriating until we finally said no more.
- She is deceptive. When her website, KerstinFossen.com went down, she told us she was bought out, but in reality she turned the site in some kind of cooking blog and recreated her site at kfossen.com. I won't speculate as to why she had to switch domain names, I'll leave that up to the reader.
- You will catch her in a lie. I can't tell you how many times Kerstin Fossen would tell us something, then deny is later. At first I thought it was because she didn't remember or understand, but then it became clear she was just lying. Fortunately, I have all the emails and skype communications we ever had with her stored, so I was able to show her that she was lying. |
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